Author Topic: Air Serbia $275 NYC-TLV  (Read 9472 times)

Offline brooklyndan

  • Dansdeals Silver Elite
  • **
  • Join Date: May 2014
  • Posts: 81
  • Total likes: 4
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Air Serbia $275 NYC-TLV
« Reply #75 on: July 26, 2020, 11:49:37 AM »
My experience.
No good news to report.....yet.
Air Serbia said it's a Etihad ticket.
Etihad said if AS flight is available the travel agent should be able to book it, or issue refund. Chase travel confirmed this but obviously no flights to Israel now.
Already two months ago I asked Chase travel for refund and they sent request to Etihad.(relative's tic who isn't going to Israel any time soon). Nothing happened.
I called again last week, and Chase said they'd send request to Etihad and could take up to 10 weeks. So I filed DOT complaint. We'll see what happens.
Currently no AS flights to Israel, so sitting tight with my other tix.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57255
  • Total likes: 5003
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Air Serbia $275 NYC-TLV
« Reply #76 on: July 26, 2020, 11:53:11 AM »
AS stands for Alaska Airlines.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline elimmm

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2015
  • Posts: 546
  • Total likes: 28
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Air Serbia $275 NYC-TLV
« Reply #77 on: July 26, 2020, 12:32:53 PM »
AS stands for Alaska Airlines.

are you only being strict w him because he calls himself BrooklynDan, or are u cracking down on everyone? LOL

Offline m65

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2012
  • Posts: 997
  • Total likes: 114
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: Air Serbia $275 NYC-TLV
« Reply #78 on: July 26, 2020, 01:33:53 PM »
My experience.
No good news to report.....yet.
Air Serbia said it's a Etihad ticket.
Etihad said if AS flight is available the travel agent should be able to book it, or issue refund. Chase travel confirmed this but obviously no flights to Israel now.
Already two months ago I asked Chase travel for refund and they sent request to Etihad.(relative's tic who isn't going to Israel any time soon). Nothing happened.
I called again last week, and Chase said they'd send request to Etihad and could take up to 10 weeks. So I filed DOT complaint. We'll see what happens.
Currently no AS flights to Israel, so sitting tight with my other tix.
thanx for the report. keep us updated pleas
AS stands for Alaska Airlines.
oish

Offline rivkag

  • DansDeals Copper Elite
  • *
  • Join Date: Feb 2013
  • Posts: 23
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Jersey
Re: Air Serbia $275 NYC-TLV
« Reply #79 on: July 26, 2020, 05:14:11 PM »
First I paid with Chase Sapphire and booked via their portal. I think I called the chase 'benefits' and got transferred to t\rave,Maybe they transferred me to a supervisor instead of an offshore service center. This person even said they were handling lots of 'El Al' refunds. Good luck to you all.

I called Chase travel today and got a refund.  The trip was on Air Serbia to TLV on9/21. You just need to get the right representative who knows what to do. Maybe asking for a supervisor will help or just try again. Called around 5 PM EST.

Offline steve2

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2009
  • Posts: 2081
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: outside some Club
Re: Air Serbia $275 NYC-TLV
« Reply #80 on: August 14, 2020, 04:19:59 PM »
Dis anyone get money back from Air Serbia?

Yes

I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57255
  • Total likes: 5003
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Air Serbia $275 NYC-TLV
« Reply #81 on: August 14, 2020, 04:24:05 PM »
Yes

I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe
Baruch mechaye hamaysim :D

Excellent advice and it's good to see you around here craz. Good Shabbos!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline m65

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2012
  • Posts: 997
  • Total likes: 114
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: Air Serbia $275 NYC-TLV
« Reply #82 on: August 15, 2020, 04:07:07 PM »
If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck
my ticket starts with 607, that means im screwed?

Offline justmeha

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Feb 2019
  • Posts: 826
  • Total likes: 79
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Air Serbia $275 NYC-TLV
« Reply #83 on: August 16, 2020, 12:17:26 PM »
my ticket starts with 607, that means im screwed?
no it means you are in luck
If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line
instead of writing "+1" and clogging up the thread give a like!

Offline steve2

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2009
  • Posts: 2081
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: outside some Club
Re: Air Serbia $275 NYC-TLV
« Reply #84 on: August 16, 2020, 01:41:52 PM »
my ticket starts with 607, that means im screwed?

My mistake I put down 067 when it s/b 607, all the EY tkts Ive dealt with till now have gotten their Chase pts Refund in the end, PATIENCE is what is needed

Offline elimmm

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2015
  • Posts: 546
  • Total likes: 28
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Air Serbia $275 NYC-TLV
« Reply #85 on: August 16, 2020, 04:39:01 PM »
Anyone tried asking for "guaranteed flight to Israel within 2 years" from Etihad on a 067 ticket?
Is there any room for bargaining with them, or is DOT mandated refund the only way to go?
(I'm holding canceled tx for large group, and rebooking will be costly)

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57255
  • Total likes: 5003
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Air Serbia $275 NYC-TLV
« Reply #86 on: August 18, 2020, 02:01:35 PM »
Dan[/member] Would you bother calling Chase back or just following the advice @steve2 gave and filing with DoT?
No reason not to call Chase before.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dovdovmoneytree

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 265
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: Air Serbia $275 NYC-TLV
« Reply #87 on: August 18, 2020, 02:09:21 PM »
interesting, but good to know that with huca it might work.
im getting told they can only refund what the airline allows in their policy
and everytime i ask for a supervisor im told "i am the supervisor"
What number can I call you on? Everyone you speak to gets promoted  ;)

Offline Dovdovmoneytree

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 265
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: Air Serbia $275 NYC-TLV
« Reply #88 on: August 18, 2020, 02:09:52 PM »
No reason not to call Chase before.
Thanks

Offline m65

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2012
  • Posts: 997
  • Total likes: 114
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: Air Serbia $275 NYC-TLV
« Reply #89 on: August 18, 2020, 03:39:54 PM »
What number can I call you on? Everyone you speak to gets promoted  ;)
my typical answer to "i am the supervisor" is "so u own chase bank?", ah, u dont? so that means there is at least 1 person on top of u, great, put him on the phone please..."