We too had our outgoing flights cancelled. Here's the nussach:
Dear Passenger,
We would like to inform you that flight JU0810, scheduled to leave Belgrade, Serbia BEG, on 05 Aug 2020, 10:00, has been canceled.
Your flight is canceled due to the special circumstances of the COVID -19 Pandemic.
Air Serbia would like to assist all our passengers with canceled flights due to COVID-19 to better adjust their travel plans, especially those who do not want to rebook for a future date at this time, we offer a Credit Voucher of equal value to the ticket purchased +10% increase on base fare and fuel tax, the voucher is valid until 31DEC20 and can be redeemed for any Air Serbia operated flight available in the system at the time of redemption.
COVID-19 flight cancellation options:
get 10% value increase (of the net fare and fuel tax) by applying to receive Air Serbia voucher for purchasing of the new ticket. Application form and detailed terms and conditions can be found here.
change the travel dates without penalty and processing fee, provided that travel must be completed at the latest on 31DEC20. Only one change per ticket is permitted, without penalty. If originally paid fare is not available, the difference in fares will not be charged. If the passenger does not know the new date of travel at that moment, original itinerary may be cancelled and new ticket will be issued subsequently. The passenger must keep the number of the original ticket.
choose any other Air Serbia destination within Air Serbia network, except New York. New ticket will be issued without penalty and processing fee. Passengers will not pay the difference in fares and taxes if any. Only one change per ticket is permitted, without penalty. Travel must be completed at the latest on 31DEC20.
The return trip was rescheduled for 2 days later, but not cancelled.
First, I notice that they're not offering us our money back for either one. Can they do that? We used a mix of Chase miles and cash. What's my next move? It was for early August to late August. Anyone know which flights were cancelled? Are they running flights out at all in August? If I decide to try to get my money back (seems like our best option), do I contact Chase, AirSerbia or both?
TIA