Author Topic: Air Serbia $275 NYC-TLV  (Read 10235 times)

Offline steve2

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Re: Air Serbia $275 NYC-TLV
« Reply #105 on: September 09, 2020, 07:13:02 PM »
Glad to hear you had a successful conclusion to this journey  :-\ (albeit a different journey than we all were expecting!)
Can anyone advise- am I supposed to file a SEPARATE DoT complaint against Etihad and Chase? Or just select Etihad as the airline and then mention Chase in the actual complaint? Or just file one against each separately? TIA!

Personally we filed 1 Complaint and listed just Chase since they were the TA and Etihad since they were the ones who issued the tkt and would be the party that has to do the Refunding.

Air Serbia was only the carrier you have flown, they have Absolutely nothing to do with getting a Refund issued.(side issue had you flown and a suit case was lost or damaged you would have filed against Air Serbia and not Etihad since you never flew on Etihad)

seems m65 did 3 separate complaints I wouldnt since its better if theres just 1 complaint # that has to be referenced , by having just 1 when each party replys to DOT it all goes into the same file and DOT can see what happening very easy. Different #s then DOT has to keep track of each and go back and forth to compare notes if need be, make it easier for them. m65 can answer if the same agent of DOT was working on all 3 complaints, I wouldnt want 3 different agents working on it

 Make sure you mention that JU, Air Serbia CXed your flight and put in the flight #s and do mention that Chase sold you a code share flight w/o ever mentioning that they were selling you an Etihad tkt while you werent going to be on a single Etihad flight, something they were suppose to have made known simply looking at the flights even before purchasing, a Big NoNo according to DOT

I would not put in a complaint against Air Serbia, since they didnt issue the tkt nor sell it to you.Refund wise they arent involved whatsoever

Offline Dovdovmoneytree

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Re: Air Serbia $275 NYC-TLV
« Reply #106 on: September 09, 2020, 07:35:57 PM »
Personally we filed 1 Complaint and listed just Chase since they were the TA and Etihad since they were the ones who issued the tkt and would be the party that has to do the Refunding.

Air Serbia was only the carrier you have flown, they have Absolutely nothing to do with getting a Refund issued.(side issue had you flown and a suit case was lost or damaged you would have filed against Air Serbia and not Etihad since you never flew on Etihad)

seems m65 did 3 separate complaints I wouldnt since its better if theres just 1 complaint # that has to be referenced , by having just 1 when each party replys to DOT it all goes into the same file and DOT can see what happening very easy. Different #s then DOT has to keep track of each and go back and forth to compare notes if need be, make it easier for them. m65 can answer if the same agent of DOT was working on all 3 complaints, I wouldnt want 3 different agents working on it

 Make sure you mention that JU, Air Serbia CXed your flight and put in the flight #s and do mention that Chase sold you a code share flight w/o ever mentioning that they were selling you an Etihad tkt while you werent going to be on a single Etihad flight, something they were suppose to have made known simply looking at the flights even before purchasing, a Big NoNo according to DOT

I would not put in a complaint against Air Serbia, since they didnt issue the tkt nor sell it to you.Refund wise they arent involved whatsoever

Thanks @steve2 ! Hey; you're supposed to be off the airwaves  ;) but IDK why you'd want to do that anyway- every time you drop in, you drop gems of info :)

Offline danthecan

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Re: Air Serbia $275 NYC-TLV
« Reply #107 on: September 14, 2020, 09:23:59 PM »
For what's it worth, I booked tickets for my parents through Trip.com and for my family through Chase.  I waited for flights to be cancelled; I did not cancel my tickets.  I submitted a refund request to Trip.com on May 8.  I received the refund around August 10.  I didn't file a complaint with DoT or do a chargeback.  Between May 8 and August 10 I placed one call to Trip.com.  They told me to continue waiting.  I don't think the call had any role in receiving the refund.

My families' tickets were supposed to be on May 11 (Lag B'Omer).  Twice I called up Etihad and asked for open tickets that would be good until the end of 2021, but didn't get anywhere.  I finally requested a refund from Chase on August 3rd.  It was very painful requesting the refund - to give back such a good metzia!  But it is the safer option.  Who knows when Israel's borders will be open again.  Who knows if Air Serbia will be in business or flying to Tel Aviv in a year.  Who knows if people will be travelling on vacations even if borders are open.  And who knows if my growing family will be in a position to fly next year.  I haven't received the refund yet, but I am not especially concerned.  The Chase rep reviewed Etihad's terms and conditions and told me I am entitled to receive a refund and I have received a couple of follow-up emails from Chase that they are still working on obtaining the refund.

If Etihad announces that they are starting service to Israel and I haven't received my refund yet, perhaps I'll give it another try calling them to see if I can get open tickets on them.  That would be sweet.  Dan - do you think there is any chance of that happening?

Offline 1234567

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Re: Air Serbia $275 NYC-TLV
« Reply #108 on: September 22, 2020, 02:28:49 PM »
Got my money back!

Spent a very long time on the phone with Etihad about three months ago, followed by a (relatively) quick call with Chase. They said that they would coordinate and that it would take ~10 weeks.

In the interim, we received a few follow-up emails from Chase stating that they were working on it.

Logged in to my Chase account today, and lo and behold, both the money and points and been credited to my account.

5781!

Offline Dovdovmoneytree

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Re: Air Serbia $275 NYC-TLV
« Reply #109 on: September 22, 2020, 03:16:12 PM »
Got my money back!

Spent a very long time on the phone with Etihad about three months ago, followed by a (relatively) quick call with Chase. They said that they would coordinate and that it would take ~10 weeks.

In the interim, we received a few follow-up emails from Chase stating that they were working on it.

Logged in to my Chase account today, and lo and behold, both the money and points and been credited to my account.

5781!

I'm still waiting. Spoke with Chase twice, who said they put in two separate refund requests. Filed a DoT complaint against both Chase Travel and Etihad. Since filing the complaint, I received 3-4 e-mails from Chase saying they're working on it but it can take up to 12 weeks.

Offline KSMH

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Re: Air Serbia $275 NYC-TLV
« Reply #110 on: September 22, 2020, 03:33:05 PM »
I'm still waiting. Spoke with Chase twice, who said they put in two separate refund requests. Filed a DoT complaint against both Chase Travel and Etihad. Since filing the complaint, I received 3-4 e-mails from Chase saying they're working on it but it can take up to 12 weeks.
Try Etihad CS email @  feedback@etihad.ae
Always praying for delayed baggage.

Offline Dovdovmoneytree

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Re: Air Serbia $275 NYC-TLV
« Reply #111 on: September 22, 2020, 04:20:22 PM »
Try Etihad CS email @  feedback@etihad.ae
You don't think it's just a drain on my time? Once I filed a complaint and put in requests via Chase, may as well wait? Idk....

Offline KSMH

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Re: Air Serbia $275 NYC-TLV
« Reply #112 on: September 22, 2020, 04:21:56 PM »
You don't think it's just a drain on my time? Once I filed a complaint and put in requests via Chase, may as well wait? Idk....
A DOT  complaint against Air Serbia will most likely produce no results, try a complaint against Etihad as I believe a lot of these tickets were on their ticket stock.
Always praying for delayed baggage.

Offline Dovdovmoneytree

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Re: Air Serbia $275 NYC-TLV
« Reply #113 on: September 22, 2020, 04:27:09 PM »
A DOT  complaint against Air Serbia will most likely produce no results, try a complaint against Etihad as I believe a lot of these tickets were on their ticket stock.
Correct. I filed against Etihad and Chase Travel, not Air Serbia.

Offline KSMH

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Re: Air Serbia $275 NYC-TLV
« Reply #114 on: September 22, 2020, 04:32:39 PM »
Correct. I filed against Etihad and Chase Travel, not Air Serbia.
Let us know the outcome, please.
Always praying for delayed baggage.