Buyer beware- returning an Amazon promotional credit purchase

[crunch]

Just discovered that Amazon will not give you back promotional credit that you use to purchase an item. According to nearly two hours and four representative of varying managerial levels on Amazon, It doesn't matter if the item was  falsely represented (as mine was), stolen from your doorstep or even never delivered.  You will only get back that portion that was paid in an Amazon gift card or by credit card.  I just learned this the hard way when I hit "buy this again" on an item I really liked, only to find the quantity per purchase had changed.  I, (now I know, stupidly) boxed it up for return only to find that I had lost nearly $30 in promotional credit on the deal.  Before you return an item that is purchased via a promo credit, see if your amount returned is really worth it.

[ckmk47]

Thank you.

[KSMH]

Just discovered that Amazon will not give you back promotional credit that you use to purchase an item. According to nearly two hours and four representative of varying managerial levels on Amazon, It doesn't matter if the item was  falsely represented (as mine was), stolen from your doorstep or even never delivered.  You will only get back that portion that was paid in an Amazon gift card or by credit card.  I just learned this the hard way when I hit "buy this again" on an item I really liked, only to find the quantity per purchase had changed.  I, (now I know, stupidly) boxed it up for return only to find that I had lost nearly $30 in promotional credit on the deal.  Before you return an item that is purchased via a promo credit, see if your amount returned is really worth it.

Had it recently on an Item I never received and I never got a promotional credit back. 

[TimT]

Unfortunately been this way for awhile

[Joel]

Just discovered that Amazon will not give you back promotional credit that you use to purchase an item. According to nearly two hours and four representative of varying managerial levels on Amazon, It doesn't matter if the item was  falsely represented (as mine was), stolen from your doorstep or even never delivered.  You will only get back that portion that was paid in an Amazon gift card or by credit card.  I just learned this the hard way when I hit "buy this again" on an item I really liked, only to find the quantity per purchase had changed.  I, (now I know, stupidly) boxed it up for return only to find that I had lost nearly $30 in promotional credit on the deal.  Before you return an item that is purchased via a promo credit, see if your amount returned is really worth it.

Not in my experience