el al website earlier today had an option of cancelling ticket
seems they took it down now
and their usa number not working
i got through and they offered to hold ticket for one year or pay 270 cancel fee
i asked for manager and said i wont be allowed in country and guy said too bad
the arrogance is appalling
ticket is for 3/29 1 am flight jfk-tlv
i called amex and tried to dispute and got rejected bec flight wasnt cancelled yet
i explained i wouldnt be allowed and covid19 is an unprecedented situation with travel bans etc and still got nothing
any suggestions ?