EL AL Travel Waiver

[tavster]

Once things settle down and regular operations start up again

They just told me that there is no point checking back before beginning of May

[Hjay]

Elal paused ALL refunds for the time being (due to schedule change, or even voluntary and pay fee). Once things settle down and regular operations start up again, they'll turn refunds back on.

Do you need to call them before a flight to tell them you won’t be flying or u can just not show up & you’ll get a refund afterward?

[tavster]

Do you need to call them before a flight to tell them you won’t be flying or u can just not show up & you’ll get a refund afterward?

If your flight was cancelled you don't need to call them

[tavster]

Now seems that all tickets until March 31st, no matter when booked, can be rebooked until end of Feb 2021.

Tickets can now be rebooked until 30 April 2021, instead of 28 Feb 2021.

[Hjay]

If your flight was cancelled you don't need to call them

How about if it’s 8 hours later than scheduled?

[joeb1]

No difference

[cz1234]

Had an ELAL booking for this week that was cancelled and rebooked on alternate flights - one leg 8 hours later, onle leg to a different NY airport.
Finally got through to Chase and they said my only options were to cancel and get a refund with $270 fee, or get a travel credit for use by one year from the date I booked, which means I have to use it by November! They also said I have to use the credit on ELAL, and for the exact same passengers, so I can't use it to buy a fewer number of more expensive tickets.

"To redeem your credit, you must book your travel by calling Chase Ultimate Rewards. Travel must be fully flown and booked by November 10th 2020. Credits are issued for each traveler and are non-transferable."

I agreed to this because it was 1 AM and my MIL had waited on hold for 6-8 hours before talking to a human being so I felt like I had no choice. Question is, do I have any options now? Can I dispute the charge if I made a Chase travel booking with a Chase credit card, due to the time and airport change? Did I forfeit that option by accepting the travel credit?
Or any chance I can call back in a few months and plead my case to get a refund instead?

[tavster]

It looks like LY extended Matmid status by 12 months, regardless of activity level.

Haven't seen any communication yet, but spoke to 2 friends, + DW and myself saw our status extended by one year