Had an ELAL booking for this week that was cancelled and rebooked on alternate flights - one leg 8 hours later, onle leg to a different NY airport.
Finally got through to Chase and they said my only options were to cancel and get a refund with $270 fee, or get a travel credit for use by one year from the date I booked, which means I have to use it by November! They also said I have to use the credit on ELAL, and for the exact same passengers, so I can't use it to buy a fewer number of more expensive tickets.
"To redeem your credit, you must book your travel by calling Chase Ultimate Rewards. Travel must be fully flown and booked by November 10th 2020. Credits are issued for each traveler and are non-transferable."
I agreed to this because it was 1 AM and my MIL had waited on hold for 6-8 hours before talking to a human being so I felt like I had no choice. Question is, do I have any options now? Can I dispute the charge if I made a Chase travel booking with a Chase credit card, due to the time and airport change? Did I forfeit that option by accepting the travel credit?
Or any chance I can call back in a few months and plead my case to get a refund instead?