Author Topic: What if my flight is cancelled due to Corona?  (Read 3134 times)

Offline m65

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Re: What if my flight is cancelled due to Corona?
« Reply #30 on: March 25, 2020, 07:54:26 PM »
booked tlv-jfk-tlv with klm on klm's website. return leg is now cancelled. they are offering me only a voucher. is there anyway to get back cash besides disputing charge?
if i dispute how does it work, i dispute half the amount?

Offline yeshivabucher

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Re: What if my flight is cancelled due to Corona?
« Reply #31 on: March 25, 2020, 07:56:00 PM »
booked with ua miles waw-jfk on april 1st lot cancelled united doesnt want to redeposit the miles only wants to offer a voucher. any recourse?

Offline Dan

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Re: What if my flight is cancelled due to Corona?
« Reply #32 on: March 25, 2020, 07:56:55 PM »
booked with ua miles waw-jfk on april 1st lot cancelled united doesnt want to redeposit the miles only wants to offer a voucher. any recourse?
https://www.dansdeals.com/points-travel/milespoints/airlines-not-giving-refunds-simple-hack-save-50-united-award-redeposit-fees/
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline sillypainter

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Re: What if my flight is cancelled due to Corona?
« Reply #33 on: March 25, 2020, 08:47:39 PM »
booked with ua miles waw-jfk on april 1st lot cancelled united doesnt want to redeposit the miles only wants to offer a voucher. any recourse?

Had same thing, got refund. PUTPACA. It's not like they need the cash, it's miles for God's sake.

Offline User6669

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Re: What if my flight is cancelled due to Corona?
« Reply #34 on: March 26, 2020, 03:36:51 AM »
My sister was booked on Lufthansa flight from tlv - jfk which just got canceled. She booked through a website go to gate which she got from google flights. Lufthansa is telling her she needs to talk to the ota but she has been on hold for over 3 hours already.
any advice or tips would be appreciated
Any updates?
Tried to dispute?
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Offline Coinguy

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Re: What if my flight is cancelled due to Corona?
« Reply #35 on: March 26, 2020, 12:05:18 PM »
I had a Elal flight today that I cancelled yesterday. According to the TA that booked the flight, Elal isnít processing any refunds at all now. He claims Iíll get it but doesnít know when. Any advice?

Offline Dovdovmoneytree

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Re: What if my flight is cancelled due to Corona?
« Reply #36 on: August 13, 2020, 07:04:26 PM »
Family's Air Serbia flights to TLV were canceled. Booked thru Chase with Chase UR and minimal amount on my Chase SP. Chase rep said they need to check with the airline prior to giving a refund as all they offer is a voucher. Advised her that legally they're required to issue a refund so there's nothing to ask.

She understands but she still has to ask..... She kept telling me Air Serbia was not picking up their phones. Was on with her for 1 1/2 hours. After all that time, she said she will submit a request for refund electronically since they're not picking up the phone. If they agree to issue a refund, I will hear back from the airline- within TEN weeks!

If I booked thru Chase, shouldn't they be able to issue the refund?

Is there anything further I can do?! This is ridiculous. Thanks!
« Last Edit: August 13, 2020, 07:15:31 PM by Dovdovmoneytree »

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Re: What if my flight is cancelled due to Corona?
« Reply #37 on: August 14, 2020, 12:35:12 PM »
Family's Air Serbia flights to TLV were canceled. Booked thru Chase with Chase UR and minimal amount on my Chase SP. Chase rep said they need to check with the airline prior to giving a refund as all they offer is a voucher. Advised her that legally they're required to issue a refund so there's nothing to ask.

She understands but she still has to ask..... She kept telling me Air Serbia was not picking up their phones. Was on with her for 1 1/2 hours. After all that time, she said she will submit a request for refund electronically since they're not picking up the phone. If they agree to issue a refund, I will hear back from the airline- within TEN weeks!

If I booked thru Chase, shouldn't they be able to issue the refund?

Is there anything further I can do?! This is ridiculous. Thanks!
I found Chase to really not do much beyond what the airlines official rules are, in general. I had the same thing with their travel insurance; it went according to the airline's rules and didn't offer any additional benefit. Good luck! Maybe try to dispute the charges?

Offline Dovdovmoneytree

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Re: What if my flight is cancelled due to Corona?
« Reply #38 on: August 14, 2020, 01:19:26 PM »
I found Chase to really not do much beyond what the airlines official rules are, in general. I had the same thing with their travel insurance; it went according to the airline's rules and didn't offer any additional benefit. Good luck! Maybe try to dispute the charges?
Thanks! Almost all of it was paid with Chase UR, very small amt on the card. I asked the rep, she said it cannot be disputed, the only way to get a refund is by getting approval from the airline. I will probably try calling the airline, and possibly try Chase back again. Then I'll file a DoT complaint.

Offline yeshivabucher

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Re: What if my flight is cancelled due to Corona?
« Reply #39 on: August 14, 2020, 01:40:30 PM »
Thanks! Almost all of it was paid with Chase UR, very small amt on the card. I asked the rep, she said it cannot be disputed, the only way to get a refund is by getting approval from the airline. I will probably try calling the airline, and possibly try Chase back again. Then I'll file a DoT complaint.
i would do DOT first

Offline steve2

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Re: What if my flight is cancelled due to Corona?
« Reply #40 on: August 14, 2020, 04:16:37 PM »
 I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe

 

Offline Dovdovmoneytree

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Re: What if my flight is cancelled due to Corona?
« Reply #41 on: August 16, 2020, 01:43:52 PM »
I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe

Wow!! Thank you so much for taking the time to write all this info! You should be gebenched!

Offline Dovdovmoneytree

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Re: What if my flight is cancelled due to Corona?
« Reply #42 on: August 18, 2020, 01:46:27 PM »
I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe

For anyone else in my situation- just wanted to clarify that @steve2  in fact meant to say if the ticket starts with 607, (not 067) as it says above, then it is an Ethihad ticket. He clarified it on another thread here https://forums.dansdeals.com/index.php?topic=112918.msg2310757#msg2310757

A huge thank you to @steve2 again for taking the time to try to help others here!