How to go about getting Pitzuim for 15 hour delay?

[Moshe Green]

A friend of mine was supposed to leave Chicago with United at 9:55PM on Monday (to get back in time for the Israeli elections). He was not told before but after arriving at the airport and waiting 3-4 hours they said that there were mechanical problems and the flight is 12:30pm the next day. The came back the next day and the flight only left at 2:00pm in the end. How would they go about getting compensation for the delay?

[Kempmill]

https://www.united.com/en/us/customercare

Make sure to emphasize it's a trip to Israel and compensation should follow Israeli regulations. He should expect over $1000.

[Zali]

The law requires them to pay 3180 shekel, which is around $890 as of now. But there’s a good chance they’ll offer a $1200 travelbank certificate or 60000 miles. Might be worth it to take the $1200 if you are going to anyway fly United.

[drosenberg88429]

The law requires them to pay 3180 shekel, which is around $890 as of now. But there’s a good chance they’ll offer a $1200 travelbank certificate or 60000 miles. Might be worth it to take the $1200 if you are going to anyway fly United.

How much is the $1200 voucher worth if not anyways flying United? I presume they're completely transferable?

[yochai]

How much is the $1200 voucher worth if not anyways flying United? I presume they're completely transferable?

You can get some idea here: https://forums.dansdeals.com/index.php?topic=10538.9780
Looks like 85-90% is possible these days.

[Moshe Green]

Would like to thank @yochai @Zali & @Kempmill and the whole DDF.
My friend received 1200 x2 for the flight that was pushed off!
Tizku L'Mitzvos!