transcript of chat if you can follow, names have been deleted...
Can you walk me through the process? What do you tell the representative? When do you transfer the avios points to Finnair?
Sisu (8/16/2024, 4:05:17 PM): I'm Sisu, the virtual agent, and I'm here to help you.
Sisu (8/16/2024, 4:05:18 PM): Before we start, please don't share your credit card details or any other sensitive information in the chat.
Sisu (8/16/2024, 4:05:24 PM): Hi pinchas!
How can I help you?
pinchas (8/16/2024, 4:05:28 PM): award ticket
Sisu (8/16/2024, 4:05:29 PM): What do you want to do with Avios?
pinchas (8/16/2024, 4:05:32 PM): Book an award flight
Sisu (8/16/2024, 4:05:32 PM): <p>You can book award flights by choosing <b>Award flight</b> in the upper part of the booking service on our website.</p>
<br>
<p>It is also possible to book award flights in Finnair app.</p>
Sisu (8/16/2024, 4:05:34 PM): <p>You can also book an award flight for another person. The system pre-fills your passenger details based on your account if logged in to Finnair Plus account.</p>
<br>
<p>In this case, please change the passenger's name and Finnair Plus membership number before you continue.</p>
pinchas (8/16/2024, 4:05:35 PM): Award flights for partner airlines
Sisu (8/16/2024, 4:05:36 PM): Finnair Plus members can use their Avios to purchase award flights for the partner airlines.
Please choose the partner airline below.
If you want to book flights using another airline's loyalty currency, please get in touch with them directly. Now it's also possible link your Finnair Plus and British Airways Executive Club accounts and transfer Avios between your frequent flyer accounts.
pinchas (8/16/2024, 4:05:38 PM): Award flight for other partner airlines
Sisu (8/16/2024, 4:05:38 PM): <p>You can use your Finnair Avios to purchase award flights for the following partner airlines through our customer service:</p>
<br>
<p><ol>
<li>Alaska Airlines</li>
<li>American Airlines</li>
<li>BRA</li>
<li>Juneyao Air</li>
<li>Latam Airlines</li>
<li>Malaysia Airlines</li>
<li>Royal Air Maroc</li>
<li>Royal Jordanian</li>
<li>Sri Lankan Airlines</li>
</ol></p>
Sisu (8/16/2024, 4:05:39 PM): Do you want to book an award flight for one of the partner airlines listed?
pinchas (8/16/2024, 4:05:41 PM): Yes I do
Sisu (8/16/2024, 4:05:42 PM): In this case I'd need to ask my human colleague to join the conversation.
Sisu (8/16/2024, 4:05:44 PM): Do you want me to transfer you to an agent?
pinchas (8/16/2024, 4:05:45 PM): Yes
Sisu (8/16/2024, 4:05:46 PM): Before I transfer the conversation to my human colleague, can I please have your Finnair Plus number?
pinchas (8/16/2024, 4:05:52 PM):
Sisu (8/16/2024, 4:05:53 PM): Thank you! An agent will join the conversation as soon as possible.
Finnair Plus number: {Member_Id}}
Apostol (8/16/2024, 4:05:57 PM): Hi pinchas! I'll be right with you! I'll just read the conversation you had with the bot first.
Apostol (8/16/2024, 4:06:34 PM): I'll be happy to help you with that.
Apostol (8/16/2024, 4:06:39 PM): What flights are you looking to book?
pinchas (8/16/2024, 4:06:40 PM): thank
pinchas (8/16/2024, 4:07:03 PM): looking american airlines phx - ewr aa 2669 august 18 economy one way
Apostol (8/16/2024, 4:08:25 PM): Okay, let me check.
Apostol (8/16/2024, 4:09:15 PM): How many seats would you need?
Apostol (8/16/2024, 4:09:22 PM): There is availability.
pinchas (8/16/2024, 4:09:42 PM): total 10 but i think american generally only show 7 at a time
pinchas (8/16/2024, 4:09:51 PM): so if you dont see 10 look for 7
Apostol (8/16/2024, 4:10:11 PM): Yes, that would be 7.
Apostol (8/16/2024, 4:10:19 PM): We wouldn't be able to book more.
pinchas (8/16/2024, 4:10:26 PM): i will transfer the points in if available and ready to book
pinchas (8/16/2024, 4:10:32 PM): ok so would like to proceed
Apostol (8/16/2024, 4:10:36 PM): Yes, please do that.
Apostol (8/16/2024, 4:11:13 PM): Now I will need each passenger's:
First name / Last name / Birth date / Gender / Age
pinchas (8/16/2024, 4:11:16 PM): ok can you create the reservation and i will do that
Apostol (8/16/2024, 4:11:35 PM): Yes, I'll just need some information before I can check the taxes for you and create it.
names...
pinchas (8/16/2024, 4:12:03 PM): all same last name
Apostol (8/16/2024, 4:12:19 PM): Thanks!
pinchas (8/16/2024, 4:12:43 PM): taxes are probaly just between 5 and 10 dollars so that fine whatever it is
Apostol (8/16/2024, 4:16:37 PM): Working on this.
pinchas (8/16/2024, 4:16:50 PM): np i assume takes time 7 ppl
Apostol (8/16/2024, 4:18:36 PM): If I am correct, are all under 12 years old right?
pinchas (8/16/2024, 4:18:41 PM): yes
Apostol (8/16/2024, 4:18:46 PM): Thanks for confirming.
Apostol (8/16/2024, 4:24:02 PM): The taxes are 35,63EUR total.
Apostol (8/16/2024, 4:24:06 PM): I can send a payment link to your email address.
pinchas (8/16/2024, 4:24:23 PM): ok
pinchas (8/16/2024, 4:26:20 PM): i have the avios in the account
pinchas (8/16/2024, 4:26:32 PM): good
Apostol (8/16/2024, 4:26:59 PM): Thanks!
pinchas (8/16/2024, 4:27:21 PM): waitng on link when your ready
Apostol (8/16/2024, 4:28:05 PM): Just a couple minutes more.
Apostol (8/16/2024, 4:32:33 PM): Almost done.
Apostol (8/16/2024, 4:36:17 PM): The payment link is sent and will be active for 5 hours. Once paid you'll receive the tickets.
pinchas (8/16/2024, 4:36:41 PM): ok one minute let me check i got it
pinchas (8/16/2024, 4:37:21 PM): nothing yet
pinchas (8/16/2024, 4:37:54 PM): i think came let me check
Apostol (8/16/2024, 4:38:05 PM): Gmail is a bit slower so give it some time.
pinchas (8/16/2024, 4:38:40 PM): i have it can you please do the other 3 now
pinchas (8/16/2024, 4:39:09 PM):
Apostol (8/16/2024, 4:39:49 PM): Sure, let me see.
pinchas (8/16/2024, 4:40:59 PM): payment done on other recieved tickets
Apostol (8/16/2024, 4:41:12 PM): Thanks!
Apostol (8/16/2024, 4:45:02 PM): There are only 2 spots left on this flight in Economy from what I can see.
pinchas (8/16/2024, 4:45:14 PM): ok so lets take it
pinchas (8/16/2024, 4:45:21 PM): 1st 2 passengers
Apostol (8/16/2024, 4:45:28 PM): Okay.
Apostol (8/16/2024, 4:48:41 PM): 10.18EUR taxes
Apostol (8/16/2024, 4:48:44 PM): Proceeding.
pinchas (8/16/2024, 4:49:00 PM): thanks
Apostol (8/16/2024, 4:52:44 PM): The payment link is sent and will be active for 5 hours. Once paid you'll receive the tickets.
pinchas (8/16/2024, 4:53:32 PM): i see what about the confirmation numbers for ameican airlines can you provide that ?
Apostol (8/16/2024, 4:54:39 PM): Of course.
Apostol (8/16/2024, 4:57:06 PM): 2 passengers -
Apostol (8/16/2024, 4:57:21 PM): 7 passengers -
pinchas (8/16/2024, 4:58:14 PM): i feel bad but can you check if there is another seat ?
Apostol (8/16/2024, 4:58:42 PM): Sure, let me see.
Apostol (8/16/2024, 4:59:24 PM): There is!
Apostol (8/16/2024, 4:59:28 PM): We can make one more booking.
pinchas (8/16/2024, 4:59:31 PM): great
pinchas (8/16/2024, 5:01:13 PM): pls
Apostol (8/16/2024, 5:03:11 PM): Almost done.
Apostol (8/16/2024, 5:03:25 PM): 3rd payment link is sent.
Apostol (8/16/2024, 5:03:36 PM): American Airlines reference -
pinchas (8/16/2024, 5:04:28 PM): wow thanks for all that !!!
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