I made some small tickets for 3-4 friends as a favor, and got this message, and almost 200,000 points was taken away from my account,
"In line with all major companies which operate a financial rewards and incentives scheme, British Airways constantly reviews transactions on its Executive Club members’ database. This is to ensure compliance with the Terms and Conditions of the programme and to protect our members from any activity, which could be considered unusual.
Our records indicate that tickets in the names of various third parties have been redeemed from your Executive Club account between xxxx and xxxxx. This pattern of activity is high when compared to the average redemption rates on Executive Club membership accounts.
I realise that there may be a reasonable explanation for this, but in case you are not aware, trading of Avios Points amounts to a contravention of Clause 19 of the Executive Club Terms and Conditions (Non Transferability Of Mileage), a copy of which can be found on the British Airways website:
http://www.ba.com.
In order to bring the review of your account to a swift conclusion, I would be grateful if you would provide confirmation that redemption bookings made on your account have been made in accordance with the Executive Club Terms and Conditions. Please reply to me at the address below, by xxxx.
In the meantime, until we can resolve this, I have regrettably had to suspend your account which means you will not be able to redeem your Avios on flights.
If you have any questions about any of this or require more information please do not hesitate to contact me in writing at the above address.
Best regards"
what do i do now? do someone have some experience how to handle this?