I'm having alot of trouble with my Executive Club acct. I opened my Chase BA card in October, did the spending, earned 52K or so points. According to chase the points were transferred to by avios acct but BA has no record of them. The EC # I was assigned is one that I opened in 2000 but have not used since and I did not put it on my application (I didn't even remember having one).
Somehow (I'm not sure if BA or Chase does the linking) they linked my CC with the old EC #. I've called numerous times waited on hold for HOURS to figure out what the problem is.
Today when I called to hear any update they told me that my EC # has expired after 3 years of inactivity (you linked my old acct
!) and I need to open a new EC # and have chase redeposit my avios into the new acct. When I called chase to verify, they said they will forward my question and issues to the marketing dept and I will hear from them via snail mail in 7-10 days about this issue.
Anyone have any suggestions or ever had a similar situation that can help. TIA