Author Topic: MS Ideas  (Read 1849 times)

Offline hvaces42

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MS Ideas
« on: March 18, 2020, 12:27:21 PM »
Con Edison
During this incredibly challenging time, we know you’re counting on your power. We are not expecting any interruptions of your service because of the coronavirus (Covid-19).
Please know you will not lose your power now because you’re having trouble making payments.
Here’s how we’re trying to help:
•   Your service will not be shut off for non-payment.
•   Waiving new late-payment fees.
•   Suspending no-access fees if we can’t read your meter.
•   No fees for making payments with credit cards or debit cards.
•   Suspending fees for refusing smart meter installations
•   Most customers can arrange for payment extensions and agreements online through My Account.
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Offline ExGingi

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Re: MS Ideas
« Reply #1 on: March 18, 2020, 12:34:29 PM »
And how do you get money back from them? I have funds stuck with them for a few months that they are refusing to refund.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline hvaces42

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Re: MS Ideas
« Reply #2 on: March 18, 2020, 12:35:48 PM »
And how do you get money back from them? I have funds stuck with them for a few months that they are refusing to refund.
Ask nicely.
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Offline ExGingi

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Re: MS Ideas
« Reply #3 on: March 18, 2020, 12:44:59 PM »
Ask nicely.

I did. Multiple times. It has worked in the past for me (making a large payment with a fixed $ fee makes that percentage lower). I also have a card that gives 5x on utilities up to $2,000 in spending per quarter.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline hvaces42

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Re: MS Ideas
« Reply #4 on: March 18, 2020, 12:47:33 PM »
I did. Multiple times. It has worked in the past for me (making a large payment with a fixed $ fee makes that percentage lower). I also have a card that gives 5x on utilities up to $2,000 in spending per quarter.
Well now you tell them you have crisis related issues and need the money back for day to day essentials.
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Offline ExGingi

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Re: MS Ideas
« Reply #5 on: March 18, 2020, 12:49:16 PM »
Well now you tell them you have crisis related issues and need the money back for day to day essentials.
I was planning on trying that when I get the callback.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline AsherO

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Re: MS Ideas
« Reply #6 on: March 18, 2020, 01:05:45 PM »
I was planning on trying that when I get the callback.

You don’t have to pay us, but if you overpaid and want you’re money back you’re playing call canter roulette due to our reduced capacity. Please expect a callback by July 2024.
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Offline ExGingi

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Re: MS Ideas
« Reply #7 on: March 18, 2020, 01:08:32 PM »
You don’t have to pay us, but if you overpaid and want you’re money back you’re playing call canter roulette due to our reduced capacity. Please expect a callback by July 2024.

I'm assuming level 2 supervisor would be more available now that waivers are there.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline AsherO

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Re: MS Ideas
« Reply #8 on: March 18, 2020, 01:19:01 PM »
I'm assuming level 2 supervisor would be more available now that waivers are there.

You need to speak to L1 to get escalated...
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Offline ExGingi

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Re: MS Ideas
« Reply #9 on: March 18, 2020, 01:19:40 PM »
You need to speak to L1 to get escalated...

I am past that already.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline chevron

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Re: MS Ideas
« Reply #10 on: March 18, 2020, 02:41:23 PM »
I am past that already.

What happens at level 3?

Offline ExGingi

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Re: MS Ideas
« Reply #11 on: March 18, 2020, 02:43:24 PM »
What happens at level 3?

I will update once I find out.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan