Author Topic: MS Ideas  (Read 1902 times)

Offline hvaces42

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2013
  • Posts: 5776
  • Total likes: 1151
  • DansDeals.com Hat Tips 14
    • View Profile
MS Ideas
« on: March 18, 2020, 12:27:21 PM »
Con Edison
During this incredibly challenging time, we know you’re counting on your power. We are not expecting any interruptions of your service because of the coronavirus (Covid-19).
Please know you will not lose your power now because you’re having trouble making payments.
Here’s how we’re trying to help:
•   Your service will not be shut off for non-payment.
•   Waiving new late-payment fees.
•   Suspending no-access fees if we can’t read your meter.
•   No fees for making payments with credit cards or debit cards.
•   Suspending fees for refusing smart meter installations
•   Most customers can arrange for payment extensions and agreements online through My Account.
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline ExGingi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 17686
  • Total likes: 7942
  • DansDeals.com Hat Tips 19
    • View Profile
  • Location: 770
  • Programs: בשורת הגאולה. From Exile to Redemption. GIYF. AAdvantage Executive Platinum®
Re: MS Ideas
« Reply #1 on: March 18, 2020, 12:34:29 PM »
And how do you get money back from them? I have funds stuck with them for a few months that they are refusing to refund.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline hvaces42

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2013
  • Posts: 5776
  • Total likes: 1151
  • DansDeals.com Hat Tips 14
    • View Profile
Re: MS Ideas
« Reply #2 on: March 18, 2020, 12:35:48 PM »
And how do you get money back from them? I have funds stuck with them for a few months that they are refusing to refund.
Ask nicely.
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline ExGingi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 17686
  • Total likes: 7942
  • DansDeals.com Hat Tips 19
    • View Profile
  • Location: 770
  • Programs: בשורת הגאולה. From Exile to Redemption. GIYF. AAdvantage Executive Platinum®
Re: MS Ideas
« Reply #3 on: March 18, 2020, 12:44:59 PM »
Ask nicely.

I did. Multiple times. It has worked in the past for me (making a large payment with a fixed $ fee makes that percentage lower). I also have a card that gives 5x on utilities up to $2,000 in spending per quarter.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline hvaces42

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2013
  • Posts: 5776
  • Total likes: 1151
  • DansDeals.com Hat Tips 14
    • View Profile
Re: MS Ideas
« Reply #4 on: March 18, 2020, 12:47:33 PM »
I did. Multiple times. It has worked in the past for me (making a large payment with a fixed $ fee makes that percentage lower). I also have a card that gives 5x on utilities up to $2,000 in spending per quarter.
Well now you tell them you have crisis related issues and need the money back for day to day essentials.
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline ExGingi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 17686
  • Total likes: 7942
  • DansDeals.com Hat Tips 19
    • View Profile
  • Location: 770
  • Programs: בשורת הגאולה. From Exile to Redemption. GIYF. AAdvantage Executive Platinum®
Re: MS Ideas
« Reply #5 on: March 18, 2020, 12:49:16 PM »
Well now you tell them you have crisis related issues and need the money back for day to day essentials.
I was planning on trying that when I get the callback.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Online AsherO

  • Global Moderator
  • Dansdeals Lifetime 30K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 31009
  • Total likes: 7974
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: MS Ideas
« Reply #6 on: March 18, 2020, 01:05:45 PM »
I was planning on trying that when I get the callback.

You don’t have to pay us, but if you overpaid and want you’re money back you’re playing call canter roulette due to our reduced capacity. Please expect a callback by July 2024.
DDF FFB (Forum From Birth)

Offline ExGingi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 17686
  • Total likes: 7942
  • DansDeals.com Hat Tips 19
    • View Profile
  • Location: 770
  • Programs: בשורת הגאולה. From Exile to Redemption. GIYF. AAdvantage Executive Platinum®
Re: MS Ideas
« Reply #7 on: March 18, 2020, 01:08:32 PM »
You don’t have to pay us, but if you overpaid and want you’re money back you’re playing call canter roulette due to our reduced capacity. Please expect a callback by July 2024.

I'm assuming level 2 supervisor would be more available now that waivers are there.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Online AsherO

  • Global Moderator
  • Dansdeals Lifetime 30K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 31009
  • Total likes: 7974
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: MS Ideas
« Reply #8 on: March 18, 2020, 01:19:01 PM »
I'm assuming level 2 supervisor would be more available now that waivers are there.

You need to speak to L1 to get escalated...
DDF FFB (Forum From Birth)

Offline ExGingi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 17686
  • Total likes: 7942
  • DansDeals.com Hat Tips 19
    • View Profile
  • Location: 770
  • Programs: בשורת הגאולה. From Exile to Redemption. GIYF. AAdvantage Executive Platinum®
Re: MS Ideas
« Reply #9 on: March 18, 2020, 01:19:40 PM »
You need to speak to L1 to get escalated...

I am past that already.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline chevron

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 2571
  • Total likes: 544
  • DansDeals.com Hat Tips 2
    • View Profile
Re: MS Ideas
« Reply #10 on: March 18, 2020, 02:41:23 PM »
I am past that already.

What happens at level 3?

Offline ExGingi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Nov 2015
  • Posts: 17686
  • Total likes: 7942
  • DansDeals.com Hat Tips 19
    • View Profile
  • Location: 770
  • Programs: בשורת הגאולה. From Exile to Redemption. GIYF. AAdvantage Executive Platinum®
Re: MS Ideas
« Reply #11 on: March 18, 2020, 02:43:24 PM »
What happens at level 3?

I will update once I find out.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan