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https://buffalogames.com/contact/missing-piece/

Buffalo Games makes every effort to ensure that all of our products are without defect in workmanship. If you find that you are missing a piece/pieces to your jigsaw puzzle, and the puzzle has been produced within the past 4 years, we will replace it with a puzzle of the same image (unless discontinued), without question or qualification. Simply complete the form below and we will send you a replacement puzzle free of charge. Please note that we are not able to replace missing individual pieces, and there is no guarantee that the pieces from a replacement puzzle will fit into the original.
« Last edited by JuryDuty on April 05, 2020, 05:09:03 PM »

Author Topic: Missing Puzzle Piece  (Read 7607 times)

Offline JuryDuty

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Missing Puzzle Piece
« on: March 26, 2020, 10:11:36 PM »
Has anyone ever purchased a puzzle that's missing a puzzle piece?

I bought a buffalo games puzzle a few months ago from a DDMS sale and had it sitting around until our Covid-19 staycation. I noticed an end piece was missing right away, but decided to wait until the end to see if it would turn up, which it didn't.

What are the odds that it somehow fell on the floor and I just can't find it? Or do puzzle makers make mistakes also? If yes, anyone have any experience acquiring a single piece from a manufacturer?
Jury Duty: Nothing to do there but chill and write a TR. Kinda like the beach but missing the view and ocean breeze.

Online TimT

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Re: Missing Puzzle Piece
« Reply #1 on: March 26, 2020, 10:13:30 PM »
If you’re sure it’s not your mistake reach out to Amazon.

Offline JuryDuty

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Re: Missing Puzzle Piece
« Reply #2 on: March 26, 2020, 10:14:08 PM »
And they'll send me a single piece? Or a new puzzle? Or refund?
Jury Duty: Nothing to do there but chill and write a TR. Kinda like the beach but missing the view and ocean breeze.

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Re: Missing Puzzle Piece
« Reply #3 on: March 26, 2020, 10:15:31 PM »
Probably refund, or promotion. Doubt they’ll send you another puzzle for $2.

Online etech0

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Re: Missing Puzzle Piece
« Reply #4 on: March 26, 2020, 10:16:05 PM »
Curious George?
Workflowy. You won't know what you're missing until you try it.

Offline JuryDuty

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Re: Missing Puzzle Piece
« Reply #5 on: March 26, 2020, 10:16:37 PM »
Yeah, I definitely hear that. There's just nothing more frustrating then a week of puzzle making and then missing one piece.
Jury Duty: Nothing to do there but chill and write a TR. Kinda like the beach but missing the view and ocean breeze.

Online etech0

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Re: Missing Puzzle Piece
« Reply #6 on: March 26, 2020, 10:17:06 PM »
If they send you a new puzzle how long would it take to find the piece you want?
Workflowy. You won't know what you're missing until you try it.

Offline JuryDuty

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Re: Missing Puzzle Piece
« Reply #7 on: March 26, 2020, 10:18:49 PM »
If they send you a new puzzle how long would it take to find the piece you want?

It's an end piece, so not too long
Jury Duty: Nothing to do there but chill and write a TR. Kinda like the beach but missing the view and ocean breeze.

Offline A3

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Re: Missing Puzzle Piece
« Reply #8 on: March 26, 2020, 11:07:23 PM »
It's an end piece, so not too long
Call the puzzle maker

Offline Luvisrael

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Re: Missing Puzzle Piece
« Reply #9 on: March 27, 2020, 12:17:21 AM »
Curious George?
You beat me to it. I  thought I would be the funny one to say that >:(

Offline YitzyS

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Re: Missing Puzzle Piece
« Reply #10 on: March 27, 2020, 12:39:35 AM »
You beat me to it. I  thought I would be the funny one to say that >:(
I was about to type "Did you check in your monkey's stomach?" But alas, beaten to it...

Offline Live N Learn

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Re: Missing Puzzle Piece
« Reply #11 on: March 27, 2020, 12:46:33 AM »
What's you're end goal with the puzzle? Are you planning on frameing it, if yes then maybe just cut-off one side... No one will ever know.
".איזהו חכם, הלומד מכל אדם"

Offline CountValentine

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Re: Missing Puzzle Piece
« Reply #12 on: March 27, 2020, 09:39:17 AM »
What's you're end goal with the puzzle? Are you planning on frameing it, if yes then maybe just cut-off one side... No one will ever know.
Have you done puzzles? He will know.
Only on DDF does 24/6 mean 24/5/half/half

Offline CountValentine

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Re: Missing Puzzle Piece
« Reply #13 on: March 27, 2020, 09:41:53 AM »
Yeah, I definitely hear that. There's just nothing more frustrating then a week of puzzle making and then missing one piece.
Wish my girls would take that long. 1.5k pieces took a couple of days. Now 2k one it looks less than 24 hours. Next a 3k one. I will be broke before I get my check.  :'(
Only on DDF does 24/6 mean 24/5/half/half

Offline ltttc

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Re: Missing Puzzle Piece
« Reply #14 on: March 27, 2020, 12:30:07 PM »
Wish my girls would take that long. 1.5k pieces took a couple of days. Now 2k one it looks less than 24 hours. Next a 3k one. I will be broke before I get my check.  :'(
Wow! That's boredom to the next level!

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Re: Missing Puzzle Piece
« Reply #15 on: March 27, 2020, 12:40:16 PM »
Wish my girls would take that long. 1.5k pieces took a couple of days. Now 2k one it looks less than 24 hours. Next a 3k one. I will be broke before I get my check.  :'(
Swap

Offline CountValentine

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Re: Missing Puzzle Piece
« Reply #16 on: March 27, 2020, 01:34:29 PM »
Swap
Sure come over.
They are done already.
Only on DDF does 24/6 mean 24/5/half/half

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Re: Missing Puzzle Piece
« Reply #17 on: March 27, 2020, 01:46:23 PM »
Sure come over.
They are done already.
You don’t have any neighbors you can swap with ?
I stocked up on Buffalo $2-$3 puzzles during their fire sale.

Offline Luvisrael

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Re: Missing Puzzle Piece
« Reply #18 on: March 27, 2020, 02:28:45 PM »
Swap
anyone for a house swap? I know mine way too well by now

Offline CountValentine

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Re: Missing Puzzle Piece
« Reply #19 on: March 27, 2020, 02:39:46 PM »
You don’t have any neighbors you can swap with ?
I stocked up on Buffalo $2-$3 puzzles during their fire sale.
I am afraid a piece would be missing. DW thinks I am nuts buying puzzles when we have a closet full of them.
Only on DDF does 24/6 mean 24/5/half/half