Someone I know applied 2 months ago & just received a letter that both the photo and one form of ID wasn't good.
What's really strange is that the application was done entirely through the post office & they photographed the person and said all the IDs were ok.
Of course, the check was already cashed & the post office (Jackson, NJ) doesn't answer their phones.
Is this normal?
Should he just go down to the post office or schedule a new appointment?
Will the person have to pay the post office for new photos?