Can I hear more about your experience? I've only heard good things til now (other than for partnerships).
Person I'm helping submitted everything, got a response that they were unable to verify his info.
He called and they said there's nothing they can do and if he wants he can apply again with a different email.
He applied again and got basically the same response except this time they wrote
Unfortunately we are unable to provide you further detail than the notice sets forth. This decision is final, and no additional documentation can be provided to appeal or overturn the decision.