For anyone who has an application stuck (from the SBA's end- not because the applicant is unable to supply what was asked):
email disastercustomerservice@sba.gov, include your application # in the subject line, and in the body explain that you've been waiting since X, and what you believe the issue is. They won't respond instantly (other than the standard bounceback), but based on my experience in the last month, you'll see the issue cleared up within 2-3 weeks.
It looks like that department has a way of assigning applications to agents that are languishing in TargetedAdvanceReevaluation@sba.gov and pdcrecons@sba.gov/PDC.reconsideration@sba.gov.
Thank you for contacting the U.S. Small Business Administration Customer Service Center regarding assistance related to the Coronavirus (COVID-19) Pandemic.
To submit a request for a review of your file status, please provide a written request and include the most recently filed Federal Tax Return (FTR), a signed IRS Form 4506-T (sba.gov), and any other pertinent documentation or explanation.
Submit directly to our Reconsideration Department by:
E-mail: PDC.reconsideration@sba.gov
Mail: U.S. Small Business Administration
Disaster Assistance
Processing and Disbursement Center
14925 Kingsport Road
Fort Worth, Texas 76155
For more information please visit: SBA Coronavirus Relief Options.
If you have additional questions or require further assistance, please call our Disaster Customer Service Center at 1-800-659-2955 or, for the deaf and hard-of-hearing 1-800-877-8339 (Monday through Friday from 8:00 am to 8:00 pm, Saturday and Sunday from 8:00 am to 8:00 pm Eastern Time) or email us at: disastercustomerservice@sba.gov.
Sincerely,
Rosalynn J.
Office of Disaster Assistance, Customer Service Center
U.S. Small Business Administration
(800)659-2955
Round and Round in circles.