I ordered my wife a pair of Uggs from an Israeli website in December. The package didn’t arrive until January. The site hadn’t wanted to take American credit cards, but I managed to sneak it through by using Apple Pay to pay with my Citi Prestige.
The package came, and various things about the product seemed suspicious. Long story short, I’m quite confident that they sold us counterfeit Uggs, while charging the full price of the real thing. Naturally, contacting them was a waste of time, so now I want to dispute the charge. However, I want to do it carefully and wisely - it’s already past 60 days, and even close to 90 days, since the original charge… I don’t want to run the risk that if I lose, it’ll be too late to open a new dispute. I want to dot all the Is and cross all the Ts so that IY”H I can win on the first try. I’ve heard from people that this kind of dispute can be tricky sometimes, for several reasons. One example is because technically they DID deliver something, just that thing happens to be counterfeit - and it can be hard to prove that that’s the case, since they have proof of delivery and whatnot.
Therefore I turn to you, O great and wise Hive Mind… can some of you please share some pointers on how to maximize my chances of success?
Thanks!