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United zeroed out an El Al charter because Dan "appeared" to cancel travel agents' seminary daughters in 1941 Poland.

TAs were later drowned when Noah's arc submerged after Dan ordered Batchy to dispute all cubit charges.

*Update*
Dan has issued a debit memo to all TAs. In response, TAs have retroactively removed the DD affiliate code from their Amazon purchases. The sides are currently at a standoff. Only a price mistake stands a chance to bring the sides together.
« Last edited by Yehuda57 on April 28, 2020, 10:21:34 AM »

Author Topic: Delta to tlv opening May 8  (Read 41282 times)

Offline Dan

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Re: Delta to tlv opening May 8
« Reply #240 on: April 28, 2020, 12:11:59 AM »
@Dan, you know what would be a good idea? Why not solicit one of the well spoken TAs on this forum to write an Op-Ed about the topic to educate your readers?
Crickets.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yandmk

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Re: Delta to tlv opening May 8
« Reply #241 on: April 28, 2020, 10:04:50 AM »
Regarding everyone asking why someone would use a travel agent if there are the above mentioned risks involved.
1) TA's are not here just for DDF members. On the contrary most DDF members book online anyway. There are many people today (even with internet access) who are simply not competent enough to book a ticket on their own. Passengers often also want the opinion of a travel agent. (Which airline do you recommend? Which has better CS? Which has the least delays? What is the minimum connect you recommend? Take care of my KSML, seat etc., pre order an extra bag for me....)

2) The average Joe (many DDF newbies too), does not know that there's a major difference in which OTA you use. Like if you book with Expedia or Priceline, vs booking with Vayama or Kiwi.... With the latter, you're likely to find yourself in a far tougher position then had you used a human travel agent. But, Vayama was $10 cheaper....

3) TA's often have special one-way fares and nets. And can often advise when it's worth using miles rather than revenue (depends on the TA, obviously)

4) Most important is that if IINM, the situation going on now where airlines are refusing refunds for cancelled flights is something that is unprecedented. In most cases, a travel agent is the most helpful thing you can have in case of a cancellation. For example, if there's a snow storm in the Northeast, rather than waiting 2 hours on hold to speak to your airline or Priceline to refund or rebook you, you can just make a call to your travel agent and be done in 5 minutes. Even in the current situation, early in March before the non-stop flights to the US were canceled, we were able to re accommodate all our passengers from LH/LX/OS to UA non-stop, and I really felt bad for all those who booked on their own... Every TA can tell you how many calls they got in those couple of weeks from people who booked online BEGGING for help. And let's not forget, not all airlines blocked refunds. Many were simple to refund as long as the flight was canceled.
The only time the dispute issue can be a real challenge (besides now), is when a client has a personal dispute with the airline regarding his flight. For example, passenger missed his flight or connection. Airline blaming passenger and passenger blaming airline. If he booked online, he'll dispute (no promise he'll win), but if he used an agent, he should remember, that the travel agent is definitely not the one responsible for him missing his flight. And if the passenger disputes, the TA would be in a far tougher position than in the current times.
I personally am not terribly afraid of clients disputing tickets now (where the flight is cancelled). IMHO, if an airline will dare ADM agents for a flight that didn't fly, they will face a massive lawsuit. Besides, I highly doubt the DOT wouldn't protect the agents for something like that.

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Re: Delta to tlv opening May 8
« Reply #242 on: April 28, 2020, 10:07:49 AM »
Regarding everyone asking why someone would use a travel agent if there are the above mentioned risks involved.
1) TA's are not here just for DDF members. On the contrary most DDF members book online anyway. There are many people today (even with internet access) who are simply not competent enough to book a ticket on their own. Passengers often also want the opinion of a travel agent. (Which airline do you recommend? Which has better CS? Which has the least delays? What is the minimum connect you recommend? Take care of my KSML, seat etc., pre order an extra bag for me....)

2) The average Joe (many DDF newbies too), does not know that there's a major difference in which OTA you use. Like if you book with Expedia or Priceline, vs booking with Vayama or Kiwi.... With the latter, you're likely to find yourself in a far tougher position then had you used a human travel agent. But, Vayama was $10 cheaper....

3) TA's often have special one-way fares and nets. And can often advise when it's worth using miles rather than revenue (depends on the TA, obviously)

4) Most important is that if IINM, the situation going on now where airlines are refusing refunds for cancelled flights is something that is unprecedented. In most cases, a travel agent is the most helpful thing you can have in case of a cancellation. For example, if there's a snow storm in the Northeast, rather than waiting 2 hours on hold to speak to your airline or Priceline to refund or rebook you, you can just make a call to your travel agent and be done in 5 minutes. Even in the current situation, early in March before the non-stop flights to the US were canceled, we were able to re accommodate all our passengers from LH/LX/OS to UA non-stop, and I really felt bad for all those who booked on their own... Every TA can tell you how many calls they got in those couple of weeks from people who booked online BEGGING for help. And let's not forget, not all airlines blocked refunds. Many were simple to refund as long as the flight was canceled.
The only time the dispute issue can be a real challenge (besides now), is when a client has a personal dispute with the airline regarding his flight. For example, passenger missed his flight or connection. Airline blaming passenger and passenger blaming airline. If he booked online, he'll dispute (no promise he'll win), but if he used an agent, he should remember, that the travel agent is definitely not the one responsible for him missing his flight. And if the passenger disputes, the TA would be in a far tougher position than in the current times.
I personally am not terribly afraid of clients disputing tickets now (where the flight is cancelled). IMHO, if an airline will dare ADM agents for a flight that didn't fly, they will face a massive lawsuit. Besides, I highly doubt the DOT wouldn't protect the agents for something like that.
I have no idea whether this is true (no reason to doubt it; I just don't know), but what a clear coherent post. A pleasure to read! Now, if only all of DDF would read like this... ::)
Wow, another one! :D

Offline Yehuda57

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Re: Delta to tlv opening May 8
« Reply #243 on: April 28, 2020, 10:22:21 AM »
Wiki Updated

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Re: Delta to tlv opening May 8
« Reply #244 on: April 28, 2020, 10:24:16 AM »
Regarding everyone asking why someone would use a travel agent if there are the above mentioned risks involved.

4) Most important is that if IINM, the situation going on now where airlines are refusing refunds for cancelled flights is something that is unprecedented. In most cases, a travel agent is the most helpful thing you can have in case of a cancellation. For example, if there's a snow storm in the Northeast, rather than waiting 2 hours on hold to speak to your airline or Priceline to refund or rebook you, you can just make a call to your travel agent and be done in 5 minutes. Even in the current situation, early in March before the non-stop flights to the US were canceled, we were able to re accommodate all our passengers from LH/LX/OS to UA non-stop, and I really felt bad for all those who booked on their own... Every TA can tell you how many calls they got in those couple of weeks from people who booked online BEGGING for help. And let's not forget, not all airlines blocked refunds. Many were simple to refund as long as the flight was canceled.
The only time the dispute issue can be a real challenge (besides now), is when a client has a personal dispute with the airline regarding his flight. For example, passenger missed his flight or connection. Airline blaming passenger and passenger blaming airline. If he booked online, he'll dispute (no promise he'll win), but if he used an agent, he should remember, that the travel agent is definitely not the one responsible for him missing his flight. And if the passenger disputes, the TA would be in a far tougher position than in the current times.
I personally am not terribly afraid of clients disputing tickets now (where the flight is cancelled). IMHO, if an airline will dare ADM agents for a flight that didn't fly, they will face a massive lawsuit. Besides, I highly doubt the DOT wouldn't protect the agents for something like that.
My point exactly, albeit much more eloquently stated. Thank you.


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Re: Delta to tlv opening May 8
« Reply #245 on: April 28, 2020, 10:27:56 AM »
Regarding everyone asking why someone would use a travel agent if there are the above mentioned risks involved.
1) TA's are not here just for DDF members. On the contrary most DDF members book online anyway. There are many people today (even with internet access) who are simply not competent enough to book a ticket on their own. Passengers often also want the opinion of a travel agent. (Which airline do you recommend? Which has better CS? Which has the least delays? What is the minimum connect you recommend? Take care of my KSML, seat etc., pre order an extra bag for me....)

2) The average Joe (many DDF newbies too), does not know that there's a major difference in which OTA you use. Like if you book with Expedia or Priceline, vs booking with Vayama or Kiwi.... With the latter, you're likely to find yourself in a far tougher position then had you used a human travel agent. But, Vayama was $10 cheaper....

3) TA's often have special one-way fares and nets. And can often advise when it's worth using miles rather than revenue (depends on the TA, obviously)

4) Most important is that if IINM, the situation going on now where airlines are refusing refunds for cancelled flights is something that is unprecedented. In most cases, a travel agent is the most helpful thing you can have in case of a cancellation. For example, if there's a snow storm in the Northeast, rather than waiting 2 hours on hold to speak to your airline or Priceline to refund or rebook you, you can just make a call to your travel agent and be done in 5 minutes. Even in the current situation, early in March before the non-stop flights to the US were canceled, we were able to re accommodate all our passengers from LH/LX/OS to UA non-stop, and I really felt bad for all those who booked on their own... Every TA can tell you how many calls they got in those couple of weeks from people who booked online BEGGING for help. And let's not forget, not all airlines blocked refunds. Many were simple to refund as long as the flight was canceled.
The only time the dispute issue can be a real challenge (besides now), is when a client has a personal dispute with the airline regarding his flight. For example, passenger missed his flight or connection. Airline blaming passenger and passenger blaming airline. If he booked online, he'll dispute (no promise he'll win), but if he used an agent, he should remember, that the travel agent is definitely not the one responsible for him missing his flight. And if the passenger disputes, the TA would be in a far tougher position than in the current times.
I personally am not terribly afraid of clients disputing tickets now (where the flight is cancelled). IMHO, if an airline will dare ADM agents for a flight that didn't fly, they will face a massive lawsuit. Besides, I highly doubt the DOT wouldn't protect the agents for something like that.
Well said. Looks like a good start for the op-ed.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Delta to tlv opening May 8
« Reply #246 on: April 28, 2020, 03:36:59 PM »
Well said. Looks like a good start for the op-ed.
Nu? Any TA's want to add to/edit my post to make it clear and presentable to post on DDMS?

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Re: Delta to tlv opening May 8
« Reply #248 on: April 29, 2020, 02:42:35 PM »

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Re: Delta to tlv opening May 8
« Reply #249 on: April 29, 2020, 03:56:23 PM »
Travel Agent vs. OTA

Travel Agent:
 
Pros:

- The travel agent arranges everything for the passenger, from seats to meals to bassinets etc. This might not be such a big deal when booking an airline that has a functioning website (for example United), but when booking an airline without a functioning website (like Elal, Alitalia), it can be a tremendous pain to do a simple thing such as confirming a kosher meal.

- You can ask a travel agent his recommendations on which airline to fly and which ones to avoid. An agent can advise on minimum connection times, as sometimes even when a minimum connection time is valid and will be sold online, it can still be a risky connection to make (for example, 60 minutes in LHR). Some agents can also help with vacation planning and ideas. A travel agent will let you know if the country you’re visiting requires visas or other documents. I have a friend that booked Turkish Airlines online for his trip to South Africa, when he got to the airport he was not able to check in because he didn’t have his child’s birth certificate with him, which South Africa requires. Had he booked with an agent, the agent most likely would have advised him on that (as that law is very clearly written in the GDS)

- If flying with an infant and you want a bassinet, in most cases (varies by airline) a travel agent can confirm a bassinet before you pay for the ticket. If booking online, you’d have to deal with paying for the tickets, calling the airline, and if it’s not available, you’d have to cancel and start the process again. A travel agent can tell you exactly which flights have a bassinet available, confirm the bassinet, and then you can go ahead and pay for it.

- Many people (especially people flying for business) have location changes and meeting cancellations last minute or sometimes even mid-trip. A travel agent can easily change the segments and reissue the tickets. If booking online, you’d have to wait on hold and hope that a rep knows how to reissue partially used tickets.

- The GDS accurately states the baggage allowance, change fee, and cancellation fee for every ticket. You can be aware of all this information before you book and before you have to make a change and have a shock of your life when you’re told the change fee is $500 or more.

- In most cases, a travel agent is the most helpful thing you can have in case of a cancellation. For example, if there's bad weather in the winter, rather than waiting hours on hold to speak to your airline or Priceline to refund or rebook you and then when you finally get through, the rep doesn’t know if the flight was cancelled (more on that soon), you can just make a call/text to your travel agent and be done in 5 minutes. Even in the current Covid-19 situation, early in March before the non-stop flights between TLV and the US were canceled, travel agents were able to re-accommodate all their passengers from LH/LX/OS/SN to UA non-stop. Every travel agent can tell you how many calls they got in those couple of weeks from people who booked online begging for help because wait times were tremendous and the reps were beyond incompetent. I personally had someone who booked LX on United.com and when LX cancelled his flight, he called UA (the issuing airline) to rebook him, the United rep was adamant that the LX flight was still on schedule. When he finally convinced the rep that the flight was cancelled, United wanted to charge him $300 per person for the “difference in fare” from Swiss to United direct.

- Most people are not aware that having a “confirmation” alone is useless until it is “ticketed”. A travel agent will make sure that everyone on the reservation and every segment is ticket properly. It is not uncommon for OTA’s to show phantom availability and even “confirm” the space, but for it to never get ticketed. Showing up to the airport with a reservation like that is just as good as showing up with no reservation at all. I recently had a client that asked me to book him a Royal Jordanian flight. The flight was clearly sold out in the GDS. The client said it shows on an OTA and he’ll just book it there. 3 days go by and he tells me he hasn’t received an email yet and the confirmation number isn’t pulling anything up. I explained to him again what I had explained to him 3 days earlier, that it was phantom space and will never be ticketed.

- Travel agents often have special one way net fares. If you can go online and see that a one way Delta flight JFK-TLV can cost $1500, a travel agent can have nets starting at $500.

- Sometimes you need to be booked into a certain fare class for upgradeable purposes (for example, W class on United). A travel agent can book you into that fare class specifically as opposed to OTAs which will automatically book you into the lowest fare class available.

Cons:

- If you want to have the airline do a change, some airlines (such as United) will charge a small fee to “take control of the ticket” and some airlines (such as Elal) will not even touch or change an agency booking.

- In case of emergencies, not all travel agencies are available 24/7. Most airlines/OTAs have 24/7 customer service.

- Travel agents will usually add a service fee on top of the cost of the ticket, especially if it is a ticket that has no commissions.

- Disputes: As a general rule (there are exceptions which will be discussed), travel agents process your card directly with the airline through their GDS (thus earning 5x when booked with Amex Plat), not through their own merchant processor. When a passenger disputes an agency ticket, the passenger always wins and the agent has to pay for the cost of the ticket plus a small fee, thus causing the agent a loss. If he had booked online and disputed, he would only be causing the OTA/Airline a loss.
Let’s say you booked online and missed your flight. You want to dispute the charge, the chances are you will lose the dispute as it was your negligence you missed your flight. Now that you booked with an agent, would it be fair to dispute, win, get your money back and cause the agent a loss?
Let’s take a different scenario, one that is more relevant today during Covid-19. Airlines have practically cancelled every international flight and most domestic flights. Almost all airlines that fly to/from the USA are allowing refunds for cancelled flights, Elal is not. This situation, where an airline is refusing refunds for a cancelled flight is something that is unprecedented. As per the DOT, the passenger is rightfully owed a refund for his cancelled flight. If he would have booked online, he’d win the dispute and get his money back. Now that he’s booked with an agent, he is any less rightfully and legally owed a refund, should he not dispute the charge because it might cause the agent a loss? I would think he has all the right to dispute and I am even telling my clients who want their money back today to go ahead and dispute. I personally am not terribly afraid of clients disputing tickets now (where the flight is cancelled). They are owed a refund and we can’t provide it for them. Why should they lose out when they are legally owed a refund? If an airline will dare penalize agents for a flight that was cancelled, they will face a massive lawsuit. Besides, I highly doubt the DOT wouldn't protect the agents for something like that.

In summary, if he would have booked online and won, I think he has the right to dispute even when it might come at a loss to the agent. But if he would have booked online and lost, I don’t think it’s fair to dispute and make the agent eat the loss. So the next time your kosher meal tastes like cat food instead of the pre-ordered dog flavored one, please don’t dispute the charge.

There are some, but not many, travel agents who will pay for the ticket either on their own credit card or by “check payment” or with points, and then process the passenger’s credit card on their own processor. Since the charge is through a regular merchant processor, the dispute process is more legitimate. The agent will be allowed to provide documents proving the charge is legit and win the dispute. However, unless the agent has each passenger sign an authorization form, it will be very difficult for the agent to win the dispute and the passenger will come out ahead, just as I described earlier when the passenger’s credit card is charged directly with the airline via the agency.
One big difference with this scenario than the above is, in a case where the dispute is for a “legitimate” cause, for example the flight was cancelled and the airline is refusing to refund, if the agent paid for the ticket through a “check payment” or points, he will not be able to dispute his credit card charge in return and the loss will come out of his pocket. But is the passenger wrong for disputing when he is legally owed a refund? Is the passenger up the creek without a paddle because the agent decided to book him in this way thus causing him a loss with no one to turn to? I think not, but you can decide…


OTAs

Pros:

- No extra service fees

- No extra fees (besides standard change fess) if you need to make changes with the airline directly.

- 24/7 customer service

- A dispute, if you win, will not cause direct harm to another person’s pocket.

- It’s easy to quickly book with an OTA during a price glitch.

Cons:

- You might not get the seat(s) you want, the meal you want or a bassinet for your infant.

- Last minute changes, especially mid-trip can be extremely difficult.

- Many OTAs don’t offer child discounts.

- Many OTAs, especially the ones selling tickets lower than the published fare, will say “baggage allowance zero”, when in reality it is not true. They do this in order to make money on selling you a bag. Or “2nd bag fee $150” when in reality it really cost less. They do this in order to make money off selling you extras to equal out the loss they took to sell you the ticket. Sometimes they will charge you change fees that are way above the actual change fee. This is how many “fly by night OTAs” make their profits.

- You might show up to the airport with a “confirmation” only to be told it’s useless because it was not ticketed.

- I do not believe any OTAs or even airlines directly have one way nets.




P.S. Please do not turn this thread into a "Welcome back D93" thread. This thread has already underwent a drastic topic change, no need for another one :)
« Last Edit: April 29, 2020, 05:48:02 PM by D93 »

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Re: Delta to tlv opening May 8
« Reply #250 on: April 29, 2020, 04:26:10 PM »
Btw @Dan , if you plan to post the op-ed, make sure to put "Delta to tlv opening May 8" as the subject line....   ;D

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Re: Delta to tlv opening May 8
« Reply #251 on: April 29, 2020, 05:43:54 PM »
<snip>

🎉 WELCOME BACK!!!! 🥳

‏ברוך מחיה מתים!!!!  ;D

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Re: Delta to tlv opening May 8
« Reply #252 on: April 29, 2020, 05:45:24 PM »
P.S. Please do not turn this thread into a "Welcome back D93" thread. This thread has already underwent a drastic topic change, no need for another one :)

Grrrrrrrr... you’re a freakin’ killjoy, you know that?!  >:(

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Re: Delta to tlv opening May 8
« Reply #253 on: April 29, 2020, 06:54:01 PM »
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: Delta to tlv opening May 8
« Reply #254 on: April 29, 2020, 09:14:09 PM »

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Re: Delta to tlv opening May 8
« Reply #255 on: May 03, 2020, 05:21:13 AM »
June 6 is first scheduled flight. Scheduled 4x weekly, Sunday, Wednesday, Friday and Saturday for june. July an on as if now is daily.

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Re: Delta to tlv opening May 8
« Reply #256 on: May 20, 2020, 11:42:07 AM »
Breaking News: Delta resumes TLV route starting June 15!

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Re: Delta to tlv opening May 8
« Reply #257 on: May 20, 2020, 12:17:50 PM »
Breaking News: Delta resumes TLV route starting June 15!
LOL
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Re: Delta to tlv opening May 8
« Reply #258 on: May 20, 2020, 12:46:29 PM »
Always praying for delayed baggage.

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Re: Delta to tlv opening May 8
« Reply #259 on: May 20, 2020, 12:59:32 PM »
Wondering how much longer they can survive doing this. Keeping my fingers crossed. Have a trip booked with them for August.
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