Air Canada canceled my flights and they've been ignoring DOT's requirements that they provide cash refunds.
To complicate matters, I booked my flights via Chase UR. Air Canada is saying talk to chase, chase is saying Air canada is only giving vouchers so that's all they can do. I just know I'm supposed to be getting a refund not vouchers.
Has anyone been successful in getting a positive resolution? Any way to escalate this madness?