Author Topic: ELAL flight not selling seats but my reservation not cancelled?  (Read 1198 times)

Offline gold

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ELAL flight not selling new tickets/seats but my reservation not cancelled?
LY 346 GVATLV 19AUG2020
Online their website says no flight on that day - directs you to next day. But my reservation in ManageMyBooking still shows up. with seatmap!
What is going on? Can anyone check on the system.
Thanks

Offline tavster

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #1 on: June 09, 2020, 07:27:22 AM »
ELAL flight not selling new tickets/seats but my reservation not cancelled?
LY 346 GVATLV 19AUG2020
Online their website says no flight on that day - directs you to next day. But my reservation in ManageMyBooking still shows up. with seatmap!
What is going on? Can anyone check on the system.
Thanks

https://www.dansdeals.com/points-travel/airlines/airline-news/el-al-appears-cancelling-flights-march-2021-beyond/

Offline zagguru

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #2 on: June 09, 2020, 08:11:26 AM »
So what does this mean for the other flights previously sold for those days? Will ELAL move your flight to another flight or just cancel your ticket?

Offline tavster

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #3 on: June 09, 2020, 08:41:12 AM »
So what does this mean for the other flights previously sold for those days? Will ELAL move your flight to another flight or just cancel your ticket?
If your flight is cancelled and there are no other flights to the destination then they 'freeze' it and you will get a refund once they return to work.

If your flight was from / to the US, then file a DOT and you'll get a refund relatively faster

Offline gold

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #4 on: June 09, 2020, 08:56:36 AM »
ELAL flight not selling new tickets/seats but my reservation not cancelled?
LY 346 GVATLV 19AUG2020
Online their website says no flight on that day - directs you to next day. But my reservation in ManageMyBooking still shows up. with seatmap!
What is going on? Can anyone check on the system.
Thanks

REPLY FROM ELAL:
שלום מר ------- ------ הנכבד,

תודה על פנייתך לקשרי הלקוחות של אל על בהקשר לטיסה מגנבה - ת"א בחודש אוגוסט השנה.
לשאלתך, אנחנו לא יודעים שלא תהייה טיסה כזו באותו יום.

נכון לרגע זה, הטיסה סגורה למכירה כדי לעצור ביקושים עתידיים

אני מציעה כי נכון יהיה להתעדכן בתחילת אוגוסט

אם יודע לך מראש שלא תבצע את הטיסה הזו והכרטיס נרכש דרכנו נוכל להקפיא את הכרטיס למימוש עתידי

בברכה, ליאורה

אל על

Offline tavster

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #5 on: June 09, 2020, 09:00:49 AM »
REPLY FROM ELAL:
שלום מר ------- ------ הנכבד,

תודה על פנייתך לקשרי הלקוחות של אל על בהקשר לטיסה מגנבה - ת"א בחודש אוגוסט השנה.
לשאלתך, אנחנו לא יודעים שלא תהייה טיסה כזו באותו יום.

נכון לרגע זה, הטיסה סגורה למכירה כדי לעצור ביקושים עתידיים

אני מציעה כי נכון יהיה להתעדכן בתחילת אוגוסט

אם יודע לך מראש שלא תבצע את הטיסה הזו והכרטיס נרכש דרכנו נוכל להקפיא את הכרטיס למימוש עתידי

בברכה, ליאורה

אל על
It's a fair answer.
First they need to be bailed out and sign an agreement with their unions.
Then they need Israel to lift the quarantine restrictions etc..

Offline gold

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #6 on: June 09, 2020, 09:32:39 AM »
It's a fair answer.
First they need to be bailed out and sign an agreement with their unions.
Then they need Israel to lift the quarantine restrictions etc..

NON FAIR
If they are not selling -than come clear and cancel. They cant have it both ways.

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #7 on: June 09, 2020, 09:33:19 AM »
NON FAIR
If they are not selling -than come clear and cancel. They cant have it both ways.
Good morning. All airlines do that all the time.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline yochai

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Re: ELAL flight not selling seats but my reservation not cancelled?
« Reply #8 on: June 09, 2020, 11:31:12 AM »
NON FAIR
If they are not selling -than come clear and cancel. They cant have it both ways.
Makes a lot of sense. They’re not sure if they’ll cancel but don’t want to have to deal with more refunds is case they do.