flying blue

[bmw]

I transferred 70K points to Flying Blue today and tried making a points booking with AF. I got all the way to checkout when it threw an error and said I needed to call to complete the booking. An agent was able to confirm availability and put my booking on hold but he said he could not complete it because my account is in a "suspected fraud hold" state. He gave me an email address to contact the fraud department to have them release the fraud hold but he said it could take 7 days for them to reply. Meanwhile, my booking hold is only good for 4 days. He said there is no phone number to reach the fraud department, only this email address. Has anyone had success getting a response from the fraud department and can share how long it took? Any other ways around this?

i actually just had this week another family member whos account was audited [and ticket cancelled etc]. emailed them id etc and was reopened within a day..

[JudahMcB]

I transferred 70K points to Flying Blue today and tried making a points booking with AF. I got all the way to checkout when it threw an error and said I needed to call to complete the booking. An agent was able to confirm availability and put my booking on hold but he said he could not complete it because my account is in a "suspected fraud hold" state. He gave me an email address to contact the fraud department to have them release the fraud hold but he said it could take 7 days for them to reply. Meanwhile, my booking hold is only good for 4 days. He said there is no phone number to reach the fraud department, only this email address. Has anyone had success getting a response from the fraud department and can share how long it took? Any other ways around this?

So it's been 4 weeks and still radio silence from Flying Blue. Can't login to my account and they are holding my 70K miles hostage. Air France can't help and can't escalate and says the only thing I can do is wait for an answer. I tried emailing various FB boards members and random departments but no answer. Couldn't find an email for the office of the CEO as suggested by @SHL. Before I go the nuclear option and open a case with the DOT and European Commission, is there anything else I can do?

I can't believe that FB has been doing this to customers for 10 years and there has never been an investigation into their unfair practices.  Time for a DDMS post?

[SHL]

So it's been 4 weeks and still radio silence from Flying Blue. Can't login to my account and they are holding my 70K miles hostage. Air France can't help and can't escalate and says the only thing I can do is wait for an answer. I tried emailing various FB boards members and random departments but no answer. Couldn't find an email for the office of the CEO as suggested by @SHL. Before I go the nuclear option and open a case with the DOT and European Commission, is there anything else I can do?

I can't believe that FB has been doing this to customers for 10 years and there has never been an investigation into their unfair practices.  Time for a DDMS post?

Here are your email addresses from a quick Google search
alexandre.Boissy@airfrance.fr
anne.rigail@airfranceklm.fr
Take no guarantees they are still valid

[Joel]

So it's been 4 weeks and still radio silence from Flying Blue. Can't login to my account and they are holding my 70K miles hostage. Air France can't help and can't escalate and says the only thing I can do is wait for an answer. I tried emailing various FB boards members and random departments but no answer. Couldn't find an email for the office of the CEO as suggested by @SHL. Before I go the nuclear option and open a case with the DOT and European Commission, is there anything else I can do?

I can't believe that FB has been doing this to customers for 10 years and there has never been an investigation into their unfair practices.  Time for a DDMS post?

https://viewfromthewing.com/update-frequent-flyer-programs-fraud-unit-gone-off-rails-closing-legitimate-accounts/

[Joel]

You can try to reach out to this person..
https://www.flyertalk.com/forum/members/ben-lipsey.html

[yelped]

You can try to reach out to this person..
https://www.flyertalk.com/forum/members/ben-lipsey.html

Never knew he was active and he is actually very active there. Good to have a mileage program director involved in the community.

[yelped]

Just noticed they messed around with economy pricing on Delta to Europe. Was around 27k OW, now it's 54k. Didn't notice that on partner flights before.

[Dan]

Never knew he was active and he is actually very active there. Good to have a mileage program director involved in the community.

Reminds of CO Insider back in the good old days.

[Triple Canopy]

I have 75k FB points expiring at the end of the month.

I'm 99.9% sure these points came in from Citi or Chase transfers. I transferred in 1000 points from both Amex and Chase and they are not extending.

I called FB and they cannot help me, have "no idea" where the points came from. Any ideas?

[SHL]

I have 75k FB points expiring at the end of the month.

I'm 99.9% sure these points came in from Citi or Chase transfers. I transferred in 1000 points from both Amex and Chase and they are not extending.

I called FB and they cannot help me, have "no idea" where the points came from. Any ideas?

Credit cheap delta flight etc?

[hvaces42]

Can anyone test book these virgin flights for me?

Virgin doesnt show availability and AF says its phantom but theyre showing up on multiple dates.

[baron]

You can call virgin for availability to verify. Many times available but doesn’t show online.

[hvaces42]

Virgin says its phantom

[baron]

Virgin says its phantom

On the phone? If they don’t have availability over the phone, it’s gotta be phantom.

[hvaces42]

On the phone? If they don’t have availability over the phone, it’s gotta be phantom.

Thats why I'm asking someone to try and book and cancel.

[baron]

Thats why I'm asking someone to try and book and cancel.

Obviously, got that

On the phone? If they don’t have availability over the phone, it is phantom.

FTFM

Not stopping the try, just saying it’s been tested and proven many times

[JudahMcB]

I transferred 70K points to Flying Blue today and tried making a points booking with AF. I got all the way to checkout when it threw an error and said I needed to call to complete the booking. An agent was able to confirm availability and put my booking on hold but he said he could not complete it because my account is in a "suspected fraud hold" state. He gave me an email address to contact the fraud department to have them release the fraud hold but he said it could take 7 days for them to reply. Meanwhile, my booking hold is only good for 4 days. He said there is no phone number to reach the fraud department, only this email address. Has anyone had success getting a response from the fraud department and can share how long it took? Any other ways around this?

It took 2 full months but they finally released the hold on my account. Unfortunately the redemption I was targeting is long gone. But at least the points aren't lost.

[yochai]

Is it possible to add a Delta number to a FB award to get status benefits?

[SHL]

Is it possible to add a Delta number to a FB award to get status benefits?

In theory yes
You may have trouble as it often glitches and reverts to the FB number

[Ly18]

I have done it many times without any issues