Author Topic: Luggage delay until after the weekend!  (Read 1096 times)

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Luggage delay until after the weekend!
« on: August 19, 2020, 02:06:22 PM »
Just flew JFK-TLV on Air France (booked on Delta with Amex Platinum card) with transfer in France.

Luggage was left behind in CDG and they can't get it to Israel until after the weekend!!!

What are my options???

Amex says not covered since only "lost luggage" insurance is included free, not delay.. even if delay is for 4 days!

Any suggestions?
My son is clothless and can't even shop due to quarantine :-(






Offline moe8555

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2014
  • Posts: 1112
  • Total likes: 64
  • DansDeals.com Hat Tips 8
  • Gender: Male
    • View Profile
  • Location: Israel
  • Programs: IHG Spire, Hilton Diamond, Melia Gold, Radisson Gold, Virgin Atlantic Gold, Etihad Silver, Marriott Gold, Hertz 5 Star, Sixt Platinum
Re: Luggage delay until after the weekend!
« Reply #1 on: August 19, 2020, 02:34:47 PM »
Does he have friends/family that can pick up some clothes for him?  If not, I can say that orders from the Castro and TerminalX sites arrive very fast, 2 days tops, sometimes even a day.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 61157
  • Total likes: 8318
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Luggage delay until after the weekend!
« Reply #2 on: August 19, 2020, 02:38:33 PM »
What credit card did you use for the tickets?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #3 on: August 19, 2020, 02:43:05 PM »
What credit card did you use for the tickets?
AMEX Platinum

They claim that only LOST luggage is covered.

Delayed luggage even 4 days, is not and needs to be purchased separately

Actually the ticket was purchased with Amex Platinum.

The second luggage was paid for using the Delta Amex card, but that card is also has no coverage

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #4 on: August 19, 2020, 02:44:22 PM »
AMEX Platinum

They claim that only LOST luggage is covered.

Delayed luggage even 4 days, is not and needs to be purchased separately

Actually the ticket was purchased with Amex Platinum.

The second luggage was paid for using the Delta Amex card, but that card is also has no coverage
Business Platinum

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #5 on: August 24, 2020, 01:28:33 PM »
Update. Luggage arrived in TLV on Sunday but was STILL not delivered!

What are my options to get some compensation?!?

Offline m65

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1477
  • Total likes: 382
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: Luggage delay until after the weekend!
« Reply #6 on: August 24, 2020, 02:42:02 PM »

My son is clothless and can't even shop due to quarantine :-(

if he needs clothes or anything else badly, let us know, im sure there are plenty of ddf'ers here who will gladly pick him up some necessities. myself included

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #7 on: August 24, 2020, 02:43:51 PM »
if he needs clothes or anything else badly, let us know, im sure there are plenty of ddf'ers here who will gladly pick him up some necessities. myself included
That's amazing.

But I think he's good for now... If it actually arrives within the next day.

THANKS!!

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #8 on: August 24, 2020, 02:45:31 PM »
That's amazing.

But I think he's good for now... If it actually arrives within the next day.

THANKS!!
שלום,
הכבודה אותרה ותשלח לכתובת שבקשת
לשינוי כתובת ניתן להתקשר ל 039754379
מספר פנייה:
מועד ההגעה יישלח אליך בהודעה נפרדת.
בברכה,
ממן מסירת כבודה

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #9 on: August 25, 2020, 12:13:34 PM »
if he needs clothes or anything else badly, let us know, im sure there are plenty of ddf'ers here who will gladly pick him up some necessities. myself included
So, nothing came yet and it's almost a week!

If you, or anyone there, can call them (son isn't fluent in Hebrew) or help him by picking up some clothing (my CC of course and I'll pay for gett or taxi) that would be amazing.

Kinda desperate at this point!!!

:-(

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #10 on: August 25, 2020, 12:14:43 PM »
if he needs clothes or anything else badly, let us know, im sure there are plenty of ddf'ers here who will gladly pick him up some necessities. myself included
שלום,
הכבודה אותרה ותשלח לכתובת שבקשת
לשינוי כתובת ניתן להתקשר ל 039754379
מספר פנייה: 19087/1
מועד ההגעה יישלח אליך בהודעה נפרדת.
בברכה,
ממן מסירת כבודה

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #11 on: August 25, 2020, 12:19:31 PM »
So, nothing came yet and it's almost a week!

If you, or anyone there, can call them (son isn't fluent in Hebrew) or help him by picking up some clothing (my CC of course and I'll pay for gett or taxi) that would be amazing.

Kinda desperate at this point!!!

:-(
PM me for my son's cell or Whatsapp number.
He's getting desperate and depressed in quarantine without his stuff for a week now.

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #12 on: August 26, 2020, 06:29:57 AM »
if he needs clothes or anything else badly, let us know, im sure there are plenty of ddf'ers here who will gladly pick him up some necessities. myself included
Can you get someone to call the luggage company?
My son can't speak Hebrew well and it's been over a week!
He's getting very anxious.

Offline JackM

  • DansDeals Copper Elite
  • *
  • Join Date: Aug 2018
  • Posts: 22
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Jersey
Re: Luggage delay until after the weekend!
« Reply #13 on: August 26, 2020, 10:07:03 AM »
My son's luggage was delivered today (from his Air France flight). 
I guess all's well now, but I'm very upset. That it took them a full week to get him his luggage. That their communication was horrendous - Air France had no idea when the luggage would be delivered and there was no way to contact the delivery company.
I'm quite angry at Air France. Is there anything I can do? I didn't suffer any measurable monetary loss that I can claim from them.

Offline outinstyle

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2012
  • Posts: 707
  • Total likes: 34
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Luggage delay until after the weekend!
« Reply #14 on: August 26, 2020, 10:09:56 AM »
Can you get someone to call the luggage company?
My son can't speak Hebrew well and it's been over a week!
He's getting very anxious.
Googled the company online and found a better number.

They just "found" the bags and will deliver them tomorrow.... Over a week later.

And I'm in the same boat. No "luggage delay" insurance only "lost luggage" which isn't the case here, since they never lost it, just delayed the delivery a full week.

Lesson learned.

Offline nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3935
  • Total likes: 210
  • DansDeals.com Hat Tips 78
    • View Profile
Re: Luggage delay until after the weekend!
« Reply #15 on: August 31, 2020, 02:27:38 AM »
Googled the company online and found a better number.

They just "found" the bags and will deliver them tomorrow.... Over a week later.

And I'm in the same boat. No "luggage delay" insurance only "lost luggage" which isn't the case here, since they never lost it, just delayed the delivery a full week.

Lesson learned.
I'm could be wrong, but I think 3 days is the cutoff for delayed baggage and after that you can consider it lost.
At least thags what I remember seeing.
A smooth sea never made a skilled sailor.