Agreed, but it sounds like she's ok with just feeling validated..
That's just the initial reaction after a whirlwind day. If JetBlue comes through quickly with something reasonable, it will be put to rest, but if they fall short or mess up while attempting to deal with this, a lot more will be required.
I am talking off fresh personal experience dealing with bad handling of a situation by a couple of large corporations (manufacturer and retailer). I would have accepted a lot less initially, if not for royal messup when they finally attempted to make good. At this point the bar is much higher.