C/P from WA
Anything short of a full public apology and major compensation is nonsense.
+1
Agreed, but it sounds like she's ok with just feeling validated..
Thats the problem, people don't realize it will happen again, except if they do something about it. Doing means in this case a public honest apology and compensation.
We are taught as young children, if you shame someone in public ask for forgiveness in public + they had a monetary loss.
That's just the initial reaction after a whirlwind day. If JetBlue comes through quickly with something reasonable, it will be put to rest, but if they fall short or mess up while attempting to deal with this, a lot more will be required.
I am talking off fresh personal experience dealing with bad handling of a situation by a couple of large corporations (manufacturer and retailer). I would have accepted a lot less initially, if not for royal messup when they finally attempted to make good. At this point the bar is much higher.
That's the feeling I have myself many times, but in reality these companies usually don't care and it's all about their image and $, so make it hurt where it hurts them most.
As a side note, once the VP actually called the victim and the victim follows thru with a lawsuit, there is a very good chance the victim can get the VP deposed which will benefit a potential future settlement.
I just hope someone helps them play this chess game.
