Author Topic: Air France lost baggage on Aug 18-19 JFK-TLV  (Read 630 times)

Offline JackM

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Air France lost baggage on Aug 18-19 JFK-TLV
« on: August 24, 2020, 10:28:05 AM »
My son flew Air France from JFK to TLV, arriving in TLV on Wednesday Aug 19. His baggage was lost. He saw in the airport, and I heard through the grapevine, that this happened to many many travelers on that flight.

Air France customer service has been horrible. Some agents at least tried to be more helpful than others, but none of them has been actually empowered to help us through this process.

All AF knows at this point is that they flew the baggage to TLV on Saturday Aug 22 and handed it to delivery agent - Laufer GHI. My son did get a SMS text from Laufer on Sunday saying that they were in possession, but there's been no further communication, and there is no way to contact them.

Anyone else here in the same situation? What's been your experience so far? Any tips on how to get the luggage back, or at least find out when it's expected?





Offline Agoldsc1

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #1 on: August 24, 2020, 10:30:05 AM »
Can't help with getting the luggage back, but if you paid for the ticket with an eligible CC, then you should see what benefits they offer and make a claim.

Offline PlatinumGuy

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #2 on: August 24, 2020, 10:31:20 AM »
Telephone:
Passenger Service 03-9754210
Lost and Found 03-9754072
Telephone switchboard 03-9754222
Email:
Lost@Lauferghi.com
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Offline JackM

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #3 on: August 24, 2020, 10:45:59 AM »
Thanks for the contact info. The switchboard number was new to me. But, just like the others, they don't answer that number either.

Offline PlatinumGuy

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #4 on: August 24, 2020, 11:42:22 AM »
Try during business hours
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Offline outinstyle

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #5 on: August 24, 2020, 01:33:53 PM »
My son flew Air France from JFK to TLV, arriving in TLV on Wednesday Aug 19. His baggage was lost. He saw in the airport, and I heard through the grapevine, that this happened to many many travelers on that flight.

Air France customer service has been horrible. Some agents at least tried to be more helpful than others, but none of them has been actually empowered to help us through this process.

All AF knows at this point is that they flew the baggage to TLV on Saturday Aug 22 and handed it to delivery agent - Laufer GHI. My son did get a SMS text from Laufer on Sunday saying that they were in possession, but there's been no further communication, and there is no way to contact them.

Anyone else here in the same situation? What's been your experience so far? Any tips on how to get the luggage back, or at least find out when it's expected?
I'm in the same boat.

STILL no bags

Offline outinstyle

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Offline Mikes@Micro

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #7 on: August 24, 2020, 01:45:41 PM »
Air france and British Airways each lost about half of their passengers luggage on flights that day.
The actual "last mile" delivery in israel is handled by some 3rd party israeli company.

(Almost all passengers on those flights were students heading straight into quarantine AFAIK no one has gotten their bags yet)
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Offline Mikes@Micro

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Re: Air France lost baggage on Aug 18-19 JFK-TLV
« Reply #8 on: August 24, 2020, 02:17:48 PM »
Update: British airways just delivered the suitcases via aviation holdings
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