Author Topic: Blackberry bold 9650 broken  (Read 2021 times)

Offline netzih

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Blackberry bold 9650 broken
« on: November 30, 2011, 07:55:54 PM »
I have a broken blackberry bold 9650 its under a year old (not water damaged and not physical damage) and should be under warranty but I don't have sprint anymore how can I get support for the phone

Offline Avid Reader

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Re: Blackberry bold 9650 broken
« Reply #1 on: November 30, 2011, 07:57:03 PM »
I have a broken blackberry bold 9650 its under a year old (not water damaged and not physical damage) and should be under warranty but I don't have sprint anymore how can I get support for the phone
Why not call RIM directly?

Offline elikay

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Re: Blackberry bold 9650 broken
« Reply #2 on: December 01, 2011, 12:05:40 AM »
Why not call RIM directly?
+1
I used to do that with Palm for my Centro (after I had no service on it)

Offline netzih

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Re: Re: Blackberry bold 9650 broken
« Reply #3 on: December 01, 2011, 02:47:03 PM »
Why not call RIM directly?
doesn't rim charge a per incident feet? And if not whats the number to call them?

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Re: Blackberry bold 9650 broken
« Reply #4 on: December 01, 2011, 04:11:45 PM »
doesn't rim charge a per incident feet? And if not whats the number to call them?
I believe thet is only when you're out of warranty. Since you're still under warranty, you should get a free ticket number. 1-877-255-2377

Offline netzih

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Re: Re: Blackberry bold 9650 broken
« Reply #5 on: December 02, 2011, 11:32:24 AM »
I believe thet is only when you're out of warranty. Since you're still under warranty, you should get a free ticket number. 1-877-255-2377
I called them and they said that they couldn't help me even though it's within a year bc when they sell the phone to sprint they sell the warranty with it and sprint says they can't help me without having service with them any ideas?

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Re: Blackberry bold 9650 broken
« Reply #6 on: December 02, 2011, 11:49:20 AM »
Did you buy the phone on ur CC?
If it was an amex - maybe they could help

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Re: Blackberry bold 9650 broken
« Reply #7 on: December 02, 2011, 11:55:53 AM »
+1
In addition, search the BB forums (crackberry etc.). I'm sure others have run into the same problem as you.

(Another idea, maybe more farfetched and as a last resort if all else fails, is to sign up for new service with sprint and cancel within 30 days. Swap the phone in between. (I would't usually condone this because of ethical reasons, but in this case, I think Sprint is being unethical with you. Just my 2 cents))