So, you're fed up dealing with "Customer Services" on general-purpose contact e-mail addresses. Are you not getting replies, or not getting the replies you want? Time to take it to the top! Chief Executive Officers (CEOs) are very reluctant to publish their e-mail addresses. This page attempts to redress the balance by publishing the e-mail addresses for the CEOs of some UK companies, government and other organisations.
Some tips when e-mailing:
Be polite
Keep the information concise and to the point
Include customer reference numbers or invoice numbers, if applicable
Include a brief history of the issue, if applicable
Do not accept being passed back to "Customer Services" or elsewhere within the organisation
Insist on a reply from the CEO
If you're working as part of a campaign group, send a personal, individually-created letter. Letters which are cut/pasted from a standard template will invariably receive a standard template response in reply... Good luck with your enquiry!
[CEO email addresses]
