Document stating the insurance coverage - clarification
After reviewing the matter, I am sending you this clarification.
Customers are requirement to present an approval for their coverage by the CC when they pick up the car.
However, if they arrive without the document, we will contact the CC company to determine whether or not the customers have the relevant coverage for rentals in Israel.
The requirement to present the approval from the CC company is to save your customers time during the pickup.
Additionally, this will prevent the inconvenience of discovering that customers are not covered and that the rental will cost more than they expected.
I hope that the matter is now clear.
All the best.