I'm looking for a thread that discusses getting denied a Chase CC but not for financial reasons. They said for identity reasons. When I (my wife) asked what that means (originally they asked for a bill or government ID showing my name, address, and DOB. I sent in her drivers license and marriage licence). The rep said she can't tell me and I should just reapply (which I did, this time with my wife's maiden name. Also seems to have gotten denied). I asked to speak to a supervisor. Was supposed to have one call me back. Never got the call back. A few more calls with transfers to supervisors got disconnected. Tonight I actually spoke to a supervisor and then she put me on hold for 25 minutes. At exactly 8:00 pm (when the fraud department closes, I get disconnected. I'm extremely frustrated as I really want to get this Sapphire Reserve card.
Any link to the proper thread will be much appreciated.
TIA