Author Topic: Hotel Resort Fees  (Read 641 times)

Offline davidd75

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Hotel Resort Fees
« on: November 19, 2020, 12:13:43 PM »
I am assuming like me you may detest hotel resort fees that are tacked on to the hotel price and taxes.  In fact when I tried to book a hotel in the jersey shore recently using chase points it did not even let me use points to book the $45 daily resort fee >:( making it even more frustrating.  This fee is even charged now in the winter even though they advertise that the resort fee covers among other things access to the pool(closed) and beach(freezing) ???

Anyway I wanted to know what experience/strategies people have had/implemented in trying to get the resort fee waived or credited back etc... 

for example trying to email manager or guest relations prior to the stay or maybe after the stay etc....

Offline KSMH

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Re: Hotel Resort Fees
« Reply #1 on: November 19, 2020, 12:17:40 PM »
I am assuming like me you may detest hotel resort fees that are tacked on to the hotel price and taxes.  In fact when I tried to book a hotel in the jersey shore recently using chase points it did not even let me use points to book the $45 daily resort fee >:( making it even more frustrating.  This fee is even charged now in the winter even though they advertise that the resort fee covers among other things access to the pool(closed) and beach(freezing) ???

Anyway I wanted to know what experience/strategies people have had/implemented in trying to get the resort fee waived or credited back etc... 

for example trying to email manager or guest relations prior to the stay or maybe after the stay etc....
My best experience has been to ask for removal upon checkout. You ask what you got with it and tell them you didn't use those benefits.
Always praying for delayed baggage.

Offline davidd75

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Re: Hotel Resort Fees
« Reply #2 on: November 19, 2020, 12:21:01 PM »
My best experience has been to ask for removal upon checkout. You ask what you got with it and tell them you didn't use those benefits.

how often did that work for you? and which hotels?

Offline KSMH

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Re: Hotel Resort Fees
« Reply #3 on: November 19, 2020, 12:30:37 PM »
how often did that work for you? and which hotels?
I think i actually started a thread for this, ill have to find it.

I have yet to pay a single resort fee.

I have not stayed in off brand casino style resorts.

Brands such as Marriott, are required to provide alternatives for members that would  receive benefits regardless of resort benefits. I usually won't accept or they won't offer, alternative  benefits so they will wave them.
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Offline davidd75

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Re: Hotel Resort Fees
« Reply #4 on: November 19, 2020, 01:14:22 PM »
I think i actually started a thread for this, ill have to find it.

I have yet to pay a single resort fee.

I have not stayed in off brand casino style resorts.

Brands such as Marriott, are required to provide alternatives for members that would  receive benefits regardless of resort benefits. I usually won't accept or they won't offer, alternative  benefits so they will wave them.

Wow pretty impressive batting 1000!
1. So are you implying you were successful only with brand-chain hotels such as Hyatt or Marriott? what about stand alone hotels like wave resort in Long Branch?
2. what do you mean Marriott is required to provide alternatives for members ? only Marriott?


Offline KSMH

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Re: Hotel Resort Fees
« Reply #5 on: November 19, 2020, 06:16:54 PM »
Wow pretty impressive batting 1000!
1. So are you implying you were successful only with brand-chain hotels such as Hyatt or Marriott? what about stand alone hotels like wave resort in Long Branch?
2. what do you mean Marriott is required to provide alternatives for members ? only Marriott?



1. So are you implying you were successful only with brand-chain hotels such as Hyatt or Marriott? what about stand alone hotels like wave resort in Long Branch?   I was successful at branded and non branded hotels.Marriott  hotels  program specifically mentions  they need to compensate members for benefit they are entitled to due to membership "iv.      Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.". When hotels are part of larger brands usually are more lax when it come to forgiving charges.   Yet, I have still had success at off brand hotels by just saying I did not use those benefits (as I usually don't). Most of my stays are at branded but even at those non branded hotels im at a 100% success rate.

2. what do you mean Marriott is required to provide alternatives for members ? only Marriott?  I aware of Marriott, with hyatt  u dont pay on awards (elites).
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Offline BarryLincoln

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Re: Hotel Resort Fees
« Reply #6 on: November 19, 2020, 09:20:22 PM »
Wow pretty impressive batting 1000!
1. So are you implying you were successful only with brand-chain hotels such as Hyatt or Marriott? what about stand alone hotels like wave resort in Long Branch?
2. what do you mean Marriott is required to provide alternatives for members ? only Marriott?

Warning: Rant about Wave Resort...

Was at the Wave Resort this summer for a night.  I personally would never stay there again.  With rates hovering near $800/night, it's shameful excuse for a hotel.  While the rooms are reasonably nice, we checked in around 4pm and headed to the pool.  Was told that there was a waiting list to sit at the pool, and was advised that we might be better off at the beach.  Went to the beach and the attendants were already packing up, and had no towels.  Said we could stay for a bit but that they had to close up by 6pm.  Front desk reps could care less, offered us a branded Wave blanket (mind you it was 90 degrees outside).  Asked to have $45 resort fee waived... took 30 minutes for them to come back and offered to refund $25.  Woke up early and went to pool around 8:30am.  Got seats thankfully... but since we were only there for one night, they only allowed us to stay at the pool until 11am, at which point they escorted us out...  I'll never set foot in that hotel again... very disappointing and frustrating experience...  I don't know who the owner is but I'd be shocked if it were still around in a few years...

Offline davidd75

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Re: Hotel Resort Fees
« Reply #7 on: November 20, 2020, 08:44:32 AM »
Warning: Rant about Wave Resort...

Was at the Wave Resort this summer for a night.  I personally would never stay there again.  With rates hovering near $800/night, it's shameful excuse for a hotel.  While the rooms are reasonably nice, we checked in around 4pm and headed to the pool.  Was told that there was a waiting list to sit at the pool, and was advised that we might be better off at the beach.  Went to the beach and the attendants were already packing up, and had no towels.  Said we could stay for a bit but that they had to close up by 6pm.  Front desk reps could care less, offered us a branded Wave blanket (mind you it was 90 degrees outside).  Asked to have $45 resort fee waived... took 30 minutes for them to come back and offered to refund $25.  Woke up early and went to pool around 8:30am.  Got seats thankfully... but since we were only there for one night, they only allowed us to stay at the pool until 11am, at which point they escorted us out...  I'll never set foot in that hotel again... very disappointing and frustrating experience...  I don't know who the owner is but I'd be shocked if it were still around in a few years...

interesting I heard its one of the best hotels with ocean view in the area; I booked an oceanfront room for under $200. I guess different times....

Offline davidd75

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Re: Hotel Resort Fees
« Reply #8 on: November 20, 2020, 08:46:46 AM »
1. So are you implying you were successful only with brand-chain hotels such as Hyatt or Marriott? what about stand alone hotels like wave resort in Long Branch?   I was successful at branded and non branded hotels.Marriott  hotels  program specifically mentions  they need to compensate members for benefit they are entitled to due to membership "iv.      Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.". When hotels are part of larger brands usually are more lax when it come to forgiving charges.   Yet, I have still had success at off brand hotels by just saying I did not use those benefits (as I usually don't). Most of my stays are at branded but even at those non branded hotels im at a 100% success rate.

2. what do you mean Marriott is required to provide alternatives for members ? only Marriott?  I aware of Marriott, with hyatt  u dont pay on awards (elites).

good for you continue the streak!!

Did you ever stay at Wave Resort in Long Branch?

Offline KSMH

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Re: Hotel Resort Fees
« Reply #9 on: November 20, 2020, 08:47:44 AM »
good for you continue the streak!!

Did you ever stay at Wave Resort in Long Branch?
No.

I know others that did, any specific questions?
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Offline BarryLincoln

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Re: Hotel Resort Fees
« Reply #10 on: November 20, 2020, 09:04:11 AM »
interesting I heard its one of the best hotels with ocean view in the area; I booked an oceanfront room for under $200. I guess different times....

We stayed over the summer, in July I think.  The note itself is great and canít beat location, but the soft experience was horrendous.  Imagine that rates from Oct-April are much less than they are in the summer...

Offline davidd75

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Re: Hotel Resort Fees
« Reply #11 on: November 20, 2020, 11:12:36 AM »
No.

I know others that did, any specific questions?

yes were they successful with waiving the $45 resort fee?

Offline KSMH

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Re: Hotel Resort Fees
« Reply #12 on: November 20, 2020, 11:13:10 AM »
yes were they successful with waiving the $45 resort fee?
No. They simply asked and were told no.
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Offline davidd75

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Re: Hotel Resort Fees
« Reply #13 on: November 20, 2020, 12:33:30 PM »
No. They simply asked and were told no.

ohy good luck to me

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Re: Hotel Resort Fees
« Reply #14 on: November 22, 2020, 01:53:35 PM »
My best experience has been to ask for removal upon checkout. You ask what you got with it and tell them you didn't use those benefits.
Didnít work for me at the Hilton Orlando.