Author Topic: Hotel Resort Fees  (Read 5853 times)

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #20 on: December 10, 2020, 05:54:02 PM »
If when u book they said the resort fee covers some benefits, such as the pool but in reality it was closed, then they should offer you other benefits instead.

they did not offer anything but I believe on their website and verbally they told me it covers other things like parking and gym etc...

Offline KSMH

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2018
  • Posts: 2773
  • Total likes: 496
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Hotel Resort Fees
« Reply #21 on: December 13, 2020, 09:01:03 AM »
they did not offer anything but I believe on their website and verbally they told me it covers other things like parking and gym etc...
Thats not the way it supposed to work.

If someone offers you 1-10 I. Axcuange of $xx and only gives you 1,2,3,4,5 &10, something is off and you can demand to pay less.
Always praying for delayed baggage.

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #22 on: December 13, 2020, 04:55:34 PM »
Thats not the way it supposed to work.

If someone offers you 1-10 I. Axcuange of $xx and only gives you 1,2,3,4,5 &10, something is off and you can demand to pay less.

maybe true but what's my recourse? I even emailed director of customer relations who denied me

Offline KSMH

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2018
  • Posts: 2773
  • Total likes: 496
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Hotel Resort Fees
« Reply #23 on: December 13, 2020, 05:23:19 PM »
maybe true but what's my recourse? I even emailed director of customer relations who denied me
You can file a complaint with the NJ AG or...
Always praying for delayed baggage.

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #24 on: December 14, 2020, 10:41:15 AM »
You can file a complaint with the NJ AG or...

are you sure about that you have done it before? is there anything in writing anywhere that says they cannot charge resort fee(or must offer something else in exchange) if some of the amenities are closed.  Why cant they say resort fees are for some but necessarily all amenities?  I need a little more proof.

Offline KSMH

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2018
  • Posts: 2773
  • Total likes: 496
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Hotel Resort Fees
« Reply #25 on: December 14, 2020, 11:00:34 AM »
are you sure about that you have done it before? is there anything in writing anywhere that says they cannot charge resort fee(or must offer something else in exchange) if some of the amenities are closed.  Why cant they say resort fees are for some but necessarily all amenities?  I need a little more proof.
Thats y I asked you  what they write.
Loom at each specific hotel to make a determination.
Always praying for delayed baggage.

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #26 on: December 14, 2020, 12:32:55 PM »
Thats y I asked you  what they write.
Loom at each specific hotel to make a determination.

I thought I told you they said it covers things like pool, gym, parking etc...

where does it state anywhere in writing that if they cant offer all 1-10 I'm entitled to compensation, waiver of resort fee, other upgrade/offer

If I am going to file a complaint I need more in writing do you have some proof?

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #27 on: December 16, 2020, 11:05:09 AM »
Thats y I asked you  what they write.
Loom at each specific hotel to make a determination.

do you have written proof to back up your claim or just speaking from past experience?

Offline KSMH

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2018
  • Posts: 2773
  • Total likes: 496
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Hotel Resort Fees
« Reply #28 on: December 16, 2020, 11:29:15 AM »
do you have written proof to back up your claim or just speaking from past experience?
Its basic when someone sells you something and they don't deliver all the goods you are deserved a refund.

This should be basic.

My argument to hotels has always been, they don't provide all thats written they will.

This argument dosnt require major thought.

Now, you'd have to look to see what they claim they offer and work from there.
Always praying for delayed baggage.

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #29 on: December 16, 2020, 02:19:50 PM »
Its basic when someone sells you something and they don't deliver all the goods you are deserved a refund.

This should be basic.

My argument to hotels has always been, they don't provide all thats written they will.

This argument dosnt require major thought.

Now, you'd have to look to see what they claim they offer and work from there.

I dont think that's necessarily so
when they say resort fees covers 1-10 it can mean all or some; depends on if they mean and or or (sic)

I think you have to come with more than just your opinion when filing a complaint with NJ AG but I would love to be proven wrong.



Offline mochjas

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2015
  • Posts: 9699
  • Total likes: 1069
  • DansDeals.com Hat Tips 123
    • View Profile
  • Programs: Hyatt Globalist, Hilton Diamond, Marriott Titanium Elite, AA EX PLAT, Jetblue Mosaic, Qatar Gold, United Silver
Re: Hotel Resort Fees
« Reply #30 on: December 16, 2020, 02:25:43 PM »
Dude just let it go.....

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #31 on: December 16, 2020, 03:21:44 PM »
Its not so important but was trying to figure out if he has more than just a hunch on this and if so it would be nice to know as resort fees seem to always rear their ugly head
really dislike resort fees

Offline Abey

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2017
  • Posts: 1006
  • Total likes: 193
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Hotel Resort Fees
« Reply #32 on: December 17, 2020, 11:28:48 AM »
On my recent Marriott stay the destinations fees show as charged and then a credit removing them, is this some sort of Marriott promotion now ? Not complaining just weird

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3875
  • Total likes: 120
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: new jersey
Re: Hotel Resort Fees
« Reply #33 on: March 12, 2021, 03:20:56 PM »

This email thread below (most recent first) just reinforces what we already know here that perseverance pays and that hotels CAN waive fees(resort fees) despite their stated policy.


01522, Reservations
1:49 PM (1 hour ago)
to Reservations, me

Welcome,

 

We will make a one-time exception on the below. We have added the notes on your reservation advising of the resort fee waived and that all hotel amenities and services will be a la carte.


 

We look forward to welcoming you!

 

RESERVATIONS / W FORT LAUDERDALE

401 N Fort Lauderdale Beach Blvd  / Fort Lauderdale, FL 33304

T 954 414 8200

 

EXPLORE WHAT’S NEW / NEXT AT W HOTELS WORLDWIDE

WHOTELS.COM / facebook.com/whotels / @whotels.com

EMAIL SIGNATURE FEB 2021

FB Smallinstagram SmallTwitter SmallYT SmallTrip Advisor Small

 

 

 

From:
Sent: Friday, March 12, 2021 12:22 PM
To: 01522, Reservations <WFLL.Reservations@whotels.com>
Subject: Re: Hi excited to see you

 

For religious reasons we don't plan on using these amenities.  I think in these circumstances you should waive the resort fee,  Please consult with a supervisor and kindly get back to me. 

 

Thankyou for understanding

 

On Fri, Mar 12, 2021 at 10:29 AM 01522, Reservations <WFLL.Reservations@whotels.com> wrote:

Good morning,

 

Please see below for the resort fee inclusions.

 

§  2 beach chairs and 1 umbrella

§  2 bottle water for the beach located at the concierge

§  Daily fitness class- Beach boot camp/yoga

§  2 two-hour bicycle rental

§  1 free in-room movie per day

§  In-Room High Speed WIFI

 

 

RESERVATIONS / W FORT LAUDERDALE

401 N Fort Lauderdale Beach Blvd  / Fort Lauderdale, FL 33304

T 954 414 8200

 

EXPLORE WHAT’S NEW / NEXT AT W HOTELS WORLDWIDE

WHOTELS.COM / facebook.com/whotels / @whotels.com

EMAIL SIGNATURE FEB 2021

FB Smallinstagram SmallTwitter SmallYT SmallTrip Advisor Small

 

 

From:
Sent: Thursday, March 11, 2021 3:56 PM
To: 01522, Reservations <WFLL.Reservations@whotels.com>
Subject: Re: Hi excited to see you

 

what does the resort fee cover exactly?

 

On Thu, Mar 11, 2021 at 1:35 PM 01522, Reservations <WFLL.Reservations@whotels.com> wrote:

Welcome,

 

Thank you for choosing W Fort Lauderdale for your stay!

 

Regrettably we are not able to extend the below concession. The resort fee is a mandatory fee at our property, also our parking IS owned and run by a third party. We apologize we are not able to accommodate your request.

 

We look forward to welcoming you!

 

 

RESERVATIONS / W FORT LAUDERDALE

401 N Fort Lauderdale Beach Blvd  / Fort Lauderdale, FL 33304

T 954 414 8200

 

EXPLORE WHAT’S NEW / NEXT AT W HOTELS WORLDWIDE

WHOTELS.COM / facebook.com/whotels / @whotels.com

EMAIL SIGNATURE FEB 2021

FB Smallinstagram SmallTwitter SmallYT SmallTrip Advisor Small

 

 

 


Offline aygart

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2008
  • Posts: 17395
  • Total likes: 14333
  • DansDeals.com Hat Tips 14
    • View Profile
    • Lower Watt Energy Brokers
  • Programs: www.lowerwatt.com
Re: Hotel Resort Fees
« Reply #34 on: November 28, 2022, 11:42:56 PM »
Yahoo News: President Biden Vows To Outlaw Resort Fees In The US.
https://news.yahoo.com/president-biden-vows-outlaw-resort-222259307.html
Feelings don't care about your facts