Instacart deactivated me

[yoyo123]

For some reason my account was locked and when reached out to them they deactivated it, I don't recall doing anything specific against their terms other than a refund here and there for missing/incorrect items or receiving referral coupons for referring. Anyone else ever have this or know how can go about this?

"Hello,

Unfortunately, we are unable to reactivate your Instacart account and are no longer able to offer our services to you.

You can review the Instacart Terms of Service, which you agreed to when you created your account, at Instacart.com/terms.

Best,

Xxxx
Instacart, Financial Risk Team"

[herb]

Recently I've also had major issues with them, that although I can still place an order, I cannot get a refund for incorrect/missing items which I don't think I abused either.
To the point where last week I ordered something from best buy which needed a signature when delivered and I wasn't home so the shopper just took it with her and I was charged anyway! I tried countless times to reach out to them by chat/phone and nothing helps

[yoyo123]

Recently I've also had major issues with them, that although I can still place an order, I cannot get a refund for incorrect/missing items which I don't think I abused either.
To the point where last week I ordered something from best buy which needed a signature when delivered and I wasn't home so the shopper just took it with her and I was charged anyway! I tried countless times to reach out to them by chat/phone and nothing helps

Same no one to talk to.

Sorry about this, how much was the item?

[Essen est zich]

Did you call them?

[yoyo123]

Did you call them?

They can't help, they claim trust and safety has final decision

[herb]

Did you call them?

yes, they opened a ticket which I got the same response to from when I chatted them

[Essen est zich]

I have seen on Reddit and SD comments of people reporting the same of accounts being deactivated without a reason.

Did you load gift cards beforehand? Have several accounts etc?

[yoyo123]

I have seen on Reddit and SD comments of people reporting the same of accounts being deactivated without a reason.

Did you load gift cards beforehand? Have several accounts etc?

No but family members ie spouse have an account.

I actually have about $100 in gcs in my account.  Are they allowed to legally take it away. Are there any remedies to pursue, obviously would be difficult to get a lawyer just for this

[Essen est zich]

Try to DM them on twitter.

[incendia]

Recently I've also had major issues with them, that although I can still place an order, I cannot get a refund for incorrect/missing items which I don't think I abused either.
To the point where last week I ordered something from best buy which needed a signature when delivered and I wasn't home so the shopper just took it with her and I was charged anyway! I tried countless times to reach out to them by chat/phone and nothing helps

Call your CC company and file a charge back for good not received but you'll be blowing up your account

No but family members ie spouse have an account.

I actually have about $100 in gcs in my account.  Are they allowed to legally take it away. Are there any remedies to pursue, obviously would be difficult to get a lawyer just for this

You can file complaints with your state AG and/or CFPB but they should give the amount to your state unclaimed funds office, in a few years.