Author Topic: Disputing a charge for negative option billing  (Read 587 times)

Offline yyonah

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Disputing a charge for negative option billing
« on: December 27, 2020, 04:01:07 PM »
I was just going over our credit card charges for the year when I found a $47 a month charge that's been going on my wife's Chase card since May. She contacted the vendor and was told that she had signed up for a free trial that became a monthly charge when the trial was over, and that it's not refundable. What are the chances that she can successfully dispute any or all of these charges with Chase?

Offline JMHO

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Re: Disputing a charge for negative option billing
« Reply #1 on: December 27, 2020, 04:15:10 PM »
Well, did she sign up for a monthly charge?

Offline simplicity

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Re: Disputing a charge for negative option billing
« Reply #2 on: December 27, 2020, 04:16:06 PM »
I was just going over our credit card charges for the year when I found a $47 a month charge that's been going on my wife's Chase card since May. She contacted the vendor and was told that she had signed up for a free trial that became a monthly charge when the trial was over, and that it's not refundable. What are the chances that she can successfully dispute any or all of these charges with Chase?
did they sayin t&c when she signed up for free trail that it will turn into a charge?

Offline Kachnik

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Re: Disputing a charge for negative option billing
« Reply #3 on: December 27, 2020, 04:21:16 PM »
Well, did she sign up for a monthly charge?
I have had pretty good luck with these kind of bills. Sometimes there is an issue of timeliness on the earliest bills. Don't neglect HUCA.

Offline etech0

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Re: Disputing a charge for negative option billing
« Reply #4 on: December 27, 2020, 05:14:01 PM »
next time use paypal key
Workflowy. You won't know what you're missing until you try it.

Offline yyonah

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Re: Disputing a charge for negative option billing
« Reply #5 on: December 27, 2020, 05:24:40 PM »
She signed up for an online course. I suspect there was a checkbox that she had to uncheck to avoid the free trial. She was disappointed in the course and had no interest in continuing, even with a free trial. She got frequent emails but ignored them because she thought they were just sales pitches.

Offline TzviR

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Re: Disputing a charge for negative option billing
« Reply #6 on: December 27, 2020, 05:33:02 PM »
After I signed up for Audible to get my $10 amazon gc I never remembered to cancel. I called amazon on Friday and they cancelled my membership and refunded it for me. Not surprised though because amazon is usually good about these types of things. It probably depends on the company. definitely try HUCA

Offline AsherO

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Re: Disputing a charge for negative option billing
« Reply #7 on: December 27, 2020, 05:36:04 PM »
What does “negative option” in the title mean? Is that the subject of the course she signed up for?

Offline Yehudaa

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Re: Disputing a charge for negative option billing
« Reply #8 on: December 27, 2020, 05:40:22 PM »
What does “negative option” in the title mean? Is that the subject of the course she signed up for?

https://en.m.wikipedia.org/wiki/Negative_option_billing

Offline etech0

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Re: Disputing a charge for negative option billing
« Reply #9 on: December 27, 2020, 05:45:41 PM »
She signed up for an online course. I suspect there was a checkbox that she had to uncheck to avoid the free trial. She was disappointed in the course and had no interest in continuing, even with a free trial. She got frequent emails but ignored them because she thought they were just sales pitches.
some things don't even let that, you just need to remember to cancel
Workflowy. You won't know what you're missing until you try it.

Offline AsherO

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Re: Disputing a charge for negative option billing
« Reply #10 on: December 27, 2020, 07:43:07 PM »
https://en.m.wikipedia.org/wiki/Negative_option_billing

Scammy, dunno why the CC companies tolerate these shenanigans that probably result in loads of chargebacks.