Author Topic: What Would You Change About El Al/Matmid (2021 Edition)? (Read 20350 times)

Chaikel · « **Reply #40 on:** January 06, 2021, 11:07:34 AM »

Quote from: m65 on January 06, 2021, 10:25:25 AM

no response by @Chaikel 😢😢😢

I'm not sure what you meant. You don't like the name or the company?

tavster · « **Reply #41 on:** January 14, 2021, 03:56:17 PM »

Gonen's last day as CEO is set of Jan 21st

@Dan when can we expect changes to Matmid?

whYME · « **Reply #42 on:** January 14, 2021, 04:25:04 PM »

Quote from: Chaikel on January 05, 2021, 07:31:08 PM

What's the difference if you earn 1 point per flight and require 50 for a free flight, or if you earn 500 per flight and require 2500 for a redemption.

I can think of a few differences.
45 differences in fact

UKinNYS · « **Reply #43 on:** January 15, 2021, 11:10:03 AM »

What @Chaikel and most CAN agree would help ELAL grow their business and bring value to their customers would be a stong reciprocal partnership with other regional airlines that would help grow network and change the face of the Eurasia flight network. A lot of potential but as others have pointed out would need TLV visa free transit zone to work.
Big Q rn is can Rosenberg/ New ELAL management pull off some deal-making the likes of AA??
If Elal can integrate with Emirates and others like AA are doing with Jetblue & Alaska would be a home run.
https://onemileatatime.com/american-jetblue-partnership/

AsherO · « **Reply #44 on:** January 15, 2021, 11:15:50 AM »

Quote from: UKinNYS on January 15, 2021, 11:10:03 AM

What @Chaikel and most CAN agree would help ELAL grow their business and bring value to their customers would be a stong reciprocal partnership with other regional airlines that would help grow network and change the face of the Eurasia flight network. A lot of potential but as others have pointed out would need TLV visa free transit zone to work.
Big Q rn is can Rosenberg/ New ELAL management pull off some deal-making the likes of AA??
If Elal can integrate with Emirates and others like AA are doing with Jetblue & Alaska would be a home run.
https://onemileatatime.com/american-jetblue-partnership/

Any chance for an LY codeshare/partnership with an ME3 carrier?

lcm · « **Reply #45 on:** January 15, 2021, 02:54:09 PM »

This thread should help

https://forums.dansdeals.com/index.php?topic=93380.0
The first thing broached there is the attitude towards customers.
How expensive is staff courtesy training?

UKinNYS · « **Reply #46 on:** January 16, 2021, 10:55:34 PM »

Quote from: AsherO on January 15, 2021, 11:15:50 AM

Any chance for an LY codeshare/partnership with an ME3 carrier?

Not holding my breath that this will go all the way but hopefully we'll be positively surprised
https://en.globes.co.il/en/article-el-al-and-etihad-airways-sign-cooperation-mou-1001350136

tavster · « **Reply #47 on:** January 17, 2021, 02:45:09 AM »

Quote from: AsherO on January 15, 2021, 11:15:50 AM

Any chance for an LY codeshare/partnership with an ME3 carrier?

https://www.dansdeals.com/points-travel/airlines/airline-news/gulf-air-will-fly-tel-aviv-next-will-partner-el-al-ritz-carlton-bahrain-now-offering-kosher-menu/

https://www.dansdeals.com/points-travel/airlines/airline-news/will-el-al-etihad-codeshare-mileage-reciprocity/

MosheD · « **Reply #48 on:** January 27, 2021, 01:16:49 PM »

So this is the most active Matmid thread i can find and sorry to OT, but has anyone managed to get points reinstated that expired while the airline was literally shut down?

PlatinumGuy · « **Reply #49 on:** January 27, 2021, 01:38:03 PM »

I would love to see an award redemption standby option that will clear a few hours before departure

bmw · « **Reply #50 on:** January 28, 2021, 12:20:41 PM »

While your U.S. Bank credit card will remain
active, the U.S. Bank Matmid Point Transfer
program will end March 31, 2021. You have the
following options for your existing rewards points:

Dan · « **Reply #51 on:** January 28, 2021, 12:21:36 PM »

Quote from: bmw on January 28, 2021, 12:20:41 PM

While your U.S. Bank credit card will remain
active, the U.S. Bank Matmid Point Transfer
program will end March 31, 2021. You have the
following options for your existing rewards points:

ex-HAS card?

bmw · « **Reply #52 on:** January 28, 2021, 06:51:44 PM »

yes us bank card

Dan · « **Reply #53 on:** January 28, 2021, 07:06:53 PM »

Will they let you convert to the new LY card?

tavster · « **Reply #54 on:** January 30, 2021, 11:22:49 AM »

The name of this facebook group says it all

chaim41 · « **Reply #55 on:** January 30, 2021, 05:59:53 PM »

I don't think their ff program should be targeting the average annual coach flyer. To get those passengers they need to offer competitive net fares via agents. If the fares are published, chances are that DL and UA will match within minutes. They should also offer more competitive pricing on open tickets for students including more luggage.

Re service, does LY have a dedicated phone number for high status accounts (with courteous, super nice agents)?
Perhaps they should add a few more perks for Gold tier members (including the dedicated line) Those clients are not as "invested" in the company and more likely to switch loyalties.
And marginalizing on the care aspect, once they are fully operational, they should have those reps call all high status accounts to let them personally know that they've extended their status and offer to resolve any outstanding issues with refunds or mileage redeposits...

tavster · « **Reply #56 on:** January 31, 2021, 02:32:55 AM »

Quote from: chaim41 on January 30, 2021, 05:59:53 PM

I don't think their ff program should be targeting the average annual coach flyer. To get those passengers they need to offer competitive net fares via agents. If the fares are published, chances are that DL and UA will match within minutes. They should also offer more competitive pricing on open tickets for students including more luggage.

Re service, does LY have a dedicated phone number for high status accounts (with courteous, super nice agents)?
Perhaps they should add a few more perks for Gold tier members (including the dedicated line) Those clients are not as "invested" in the company and more likely to switch loyalties.
And marginalizing on the care aspect, once they are fully operational, they should have those reps call all high status accounts to let them personally know that they've extended their status and offer to resolve any outstanding issues with refunds or mileage redeposits...

There is a "VIP" phone number which covers Platinum clients (I believe it might also cover Gold, i don't remember). Wouldn't call it super nice but definitely courteous.
Then each Top Platinum has a dedicated agent at LY, which is part of a team of 10 agents covering TP (atm 9 out of those 10 are on unpaid leave).

So I wouldn't change that part of Matmid

PlatinumGuy · « **Reply #57 on:** January 31, 2021, 08:13:01 PM »

Quote from: tavster on January 31, 2021, 02:32:55 AM

There is a "VIP" phone number which covers Platinum clients (I believe it might also cover Gold, i don't remember). Wouldn't call it super nice but definitely courteous.

Yeah, gold gets it too

moe8555 · « **Reply #58 on:** February 18, 2021, 05:26:16 AM »

https://www.globes.co.il/news/article.aspx?did=1001361181

Head of Matmid & El Al credit card offerings has resigned (rumor has it he was asked to).
Perhaps this recent thread of Dan's is a sign that he will take on the role?

I wonder if we'll see a U.S. person take on the role with more modern thinking about the program/card offerings.

Mikes@Micro · « **Reply #59 on:** February 18, 2021, 07:44:10 AM »

The idea to emulate Southwest sounds intruiging... in the Coach department. 2 free bags and lower pricing via agents can def help