Hi all,
I’m hoping someone has some advice. I paid for 6 tickets on Delta in November 2019 for sukkot 2020. As Covid took over we contacted delta over the summer who advised us to wait and see if delta either cancelled the flight or changed the time so we could get a full refund. Unfortunately for us neither the flight time or the flight was cancelled or changed. We booked with our Amex platinum through the Amex travelled website. Amex advised us the day of the flight to accept the credit otherwise we would be deemed no shows and get nothing. Under duress we accepted the credit valid until 2022. I told everyone who would listen that US citizens were banned from Israel since the start of Covid. No one cared. I filed a complaint with the DOT. This is the response I got, “... I can understand your disappointment that Delta will not refund your airfare but will, instead, only provide a full credit through 2022. However, your ticket constituted a contract between you and the carrier, and were non-refundable. Since the flights did operate as scheduled, a refund does not apply, regardless of the circumstances. The Department cannot compel Delta to issue refunds contrary to their stated contractual policy, which is not in violation of any of the Department’s consumer regulations.
Thank you for taking the time to contact us.”
Am I stuck with this ridiculous credit? Anyone have any other ideas?
I appreciate your help.
