Author Topic: dell keeps on canceling my orders  (Read 656 times)

Offline m65

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dell keeps on canceling my orders
« on: January 12, 2021, 12:15:38 PM »
i have the amex biz plat, and usually use the bi annual dell credit to buy xbox gc's.
recently dell has been cancelling all my orders.
i tried opening a new dell account, no luck, seems the cc is marked.
any suggestions?

Offline yoshyosh

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Re: dell keeps on canceling my orders
« Reply #1 on: January 12, 2021, 12:23:01 PM »
Chat with dell, make sure zip code is correct, maybe your business zip is different from personal

Offline m65

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Re: dell keeps on canceling my orders
« Reply #2 on: January 12, 2021, 12:57:37 PM »
Chat with dell, make sure zip code is correct, maybe your business zip is different from personal
i spoke to them on the phone, they replaced the order for me, and it got cancelled as well.
zipcode is correct.
cs told me the credit card is declining, which is simply not true.
account security told me that because i ordered in the past to suspect addresses (buying groups) its canceling. they said i should open a new account and try again. that didnt work either.

Offline jj1000

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Re: dell keeps on canceling my orders
« Reply #3 on: January 12, 2021, 01:06:49 PM »
call and ask for fraud department
See my 5 step program to your left <--

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Offline m65

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Re: dell keeps on canceling my orders
« Reply #4 on: January 12, 2021, 01:13:00 PM »
call and ask for fraud department
account security told me that because i ordered in the past to suspect addresses (buying groups) its canceling. they said i should open a new account and try again. that didnt work either.

Offline ckmk47

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Re: dell keeps on canceling my orders
« Reply #5 on: January 12, 2021, 01:18:28 PM »
Ask Amex for a  new card/number, or use a AU card (that has a diff number, but can use the Dell credit).
Use this new # in a new account.  Maybe use a different address.

Offline Yo ssi

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Re: dell keeps on canceling my orders
« Reply #6 on: January 14, 2021, 02:03:43 PM »
call and ask for fraud department
Did I hear you say call dell? A no go! Friends don't let friends du dat!

Offline m65

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Re: dell keeps on canceling my orders
« Reply #7 on: January 14, 2021, 07:19:08 PM »
Did I hear you say call dell? A no go! Friends don't let friends du dat!
so what do friends tell their friends to do?

Offline Yo ssi

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Re: dell keeps on canceling my orders
« Reply #8 on: January 14, 2021, 07:22:17 PM »
so what do friends tell their friends to do?
Try to stay away from dell support as much as you can :)

Offline stooges44

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Re: dell keeps on canceling my orders
« Reply #9 on: January 14, 2021, 10:12:38 PM »
Try to stay away from dell support as much as you can :)

-1000

Dell (tech) support is one of the best out there. I speak to them plenty on all levels and never had a problem. I can't speak for their customer support though.

Acer, on the other hand I wouldn't touch with a 10 foot pole. I stopped recommending them years ago.
If it's not free shipping it's not worth it.

Offline Yo ssi

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Re: dell keeps on canceling my orders
« Reply #10 on: January 14, 2021, 10:15:44 PM »
-1000

Dell (tech) support is one of the best out there. I speak to them plenty on all levels and never had a problem. I can't speak for their customer support though.

Acer, on the other hand I wouldn't touch with a 10 foot pole. I stopped recommending them years ago.
Hmm Can I get this secret line?

It even made it to a video title Dell SCAMMED Me - $1500
(Not my proof, just added to plenty of my calls with dell, including a faulty repair job)

Offline chinagel

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Offline m65

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