Question here. My friend recently went to the US, he had a round-trip Turkish Airlines flight from Israel to JFK, with a stopover in IST (Turkey). He booked the flight thru Amextravel.com, for a cost of $865.
The trip from Israel went fine, but a few days ago he got a email from Turkish Airlines saying his connecting flight from Turkey to Israel was cancelled.
He spoke to Amex Travel and was able cancel the return trip. Today he got a email confirming the refund and it stated he'd be refunded $304.
My question is, by a return flight of a round trip can the airline (or is it Amex Travel?) decide to only refund about 35 percent of the ticket's total cost? Are passengers entitled to more than that?
Thank you all in advance.