Author Topic: Whatsapp sent files not found error  (Read 437 times)

Offline Hershelsdeals

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Whatsapp sent files not found error
« on: June 02, 2021, 07:48:48 PM »
All my sent files, including voice notes, documents, pictures, videos are not accessible in WhatsApp. I get the message

"sorry, this media file does not exist on your internal memory"

I have a Galaxy s21, and there is no SD card.


I didn't change or move anything, this happened seemingly randomly.


My sent photos are still in my gallery, I also see it in my WhatsApp sent photos.

But ever since this happened, when I send a new picture, I don't see it in the gallery in my sent folder.


Anyone have a clue?


Offline Yisroel Tech

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Re: Whatsapp sent files not found error
« Reply #1 on: June 03, 2021, 02:40:24 AM »
A clue what caused it, yes... A solution, not sure.

WhatsApp changed the folder where they store the media (used to be WhatsApp > Media and not it is Android > Media> com.whatsapp > Whatsapp (due to changes in Android 11), therefor it pulls only from the new location not the old.

Maybe you can try just moving the files to the new location.

Offline Abebee

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Re: Whatsapp sent files not found error
« Reply #2 on: June 03, 2021, 08:23:53 AM »
All my sent files, including voice notes, documents, pictures, videos are not accessible in WhatsApp. I get the message

"sorry, this media file does not exist on your internal memory"

I have a Galaxy s21, and there is no SD card.


I didn't change or move anything, this happened seemingly randomly.


My sent photos are still in my gallery, I also see it in my WhatsApp sent photos.

But ever since this happened, when I send a new picture, I don't see it in the gallery in my sent folder.


Anyone have a clue?
I noticed the issue a few days ago as well. I have the LG V60 ThinQ also with no SD card.

Offline Hershelsdeals

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Offline Hershelsdeals

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Re: Whatsapp sent files not found error
« Reply #4 on: June 03, 2021, 08:29:52 PM »
Anyone here know how to merge WhatsApp backups?

Offline Hershelsdeals

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Offline lcm

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Re: Whatsapp sent files not found error
« Reply #6 on: June 04, 2021, 03:36:20 AM »
And they thought the privacy policy was the end of them...

Offline Mordyk

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Re: Whatsapp sent files not found error
« Reply #7 on: June 08, 2021, 12:50:12 PM »
A clue what caused it, yes... A solution, not sure.

WhatsApp changed the folder where they store the media (used to be WhatsApp > Media and not it is Android > Media> com.whatsapp > Whatsapp (due to changes in Android 11), therefor it pulls only from the new location not the old.

Maybe you can try just moving the files to the new location.
did this work?
#TYH

Offline Hershelsdeals

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Re: Whatsapp sent files not found error
« Reply #8 on: June 17, 2021, 01:04:29 AM »
Issue may have resolved on it's own