It's easy to complain.
Where is the thank you and signs of appreciation?
The article has a pretty distasteful tone, even though they make some valid points.
Very true, and regardless of shortcomings, poeple should be appreciated for their very hard work that they do.
Human nature is to latch on to the shortcomings and be vocal of them, ahead of appreciation.
When there is such an outpour of negative feedback, notwithstanding the positive efforts, something gotta change.