Glad to hear you had a successful conclusion to this journey (albeit a different journey than we all were expecting!)
Can anyone advise- am I supposed to file a SEPARATE DoT complaint against Etihad and Chase? Or just select Etihad as the airline and then mention Chase in the actual complaint? Or just file one against each separately? TIA!
Personally we filed 1 Complaint and listed just Chase since they were the TA and Etihad since they were the ones who issued the tkt and would be the party that has to do the Refunding.
Air Serbia was only the carrier you have flown, they have Absolutely nothing to do with getting a Refund issued.(side issue had you flown and a suit case was lost or damaged you would have filed against Air Serbia and not Etihad since you never flew on Etihad)
seems m65 did 3 separate complaints I wouldnt since its better if theres just 1 complaint # that has to be referenced , by having just 1 when each party replys to DOT it all goes into the same file and DOT can see what happening very easy. Different #s then DOT has to keep track of each and go back and forth to compare notes if need be, make it easier for them. m65 can answer if the same agent of DOT was working on all 3 complaints, I wouldnt want 3 different agents working on it
Make sure you mention that JU, Air Serbia CXed your flight and put in the flight #s and do mention that Chase sold you a code share flight w/o ever mentioning that they were selling you an Etihad tkt while you werent going to be on a single Etihad flight, something they were suppose to have made known simply looking at the flights even before purchasing, a Big NoNo according to DOT
I would not put in a complaint against Air Serbia, since they didnt issue the tkt nor sell it to you.Refund wise they arent involved whatsoever