Author Topic: Hey Dan, were still waiting for this story! :)  (Read 4768 times)

Offline stever

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Re: Hey Dan, were still waiting for this story! :)
« Reply #15 on: December 19, 2011, 03:23:47 PM »
-Bought the stroller from JoggingStroller because they had lifetime returns and bought the prepaid return label for $1,
-Decided to go with the Uppa Baby based on DDF'ers reviews,
-Discovered they went out of business when I went online to return it,
-Called AMEX to do a chargeback on the Bugaboo and all the accessories it came with as I was promised "lifetime returns" and was unable to make a return.  Sent in documentation of lifetime return policy and that I had paid $1 extra for the prepaid return label,
-Won the chargeback and AMEX didn't even want the stuff back!
unbelieveable Dan i dont know how you do it. i am waiting for the day for the post to come that you bought a rolls and you somehow got amex to pay for it ;D

Offline Dan

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Re: Hey Dan, were still waiting for this story! :)
« Reply #16 on: December 19, 2011, 03:33:02 PM »
Lol...
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AsherO

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Re: Hey Dan, were still waiting for this story! :)
« Reply #17 on: December 20, 2011, 07:48:30 AM »
-Won the chargeback and AMEX didn't even want the stuff back!

I've never heard of Amex taking merchandise in case of a chargeback. The merchant might want the goods, but Amex? ???
PGF24BMGS

Offline Dan

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Re: Hey Dan, were still waiting for this story! :)
« Reply #18 on: December 20, 2011, 11:32:48 AM »
Ive had Amex request the item in question before
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline dwkl

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Re: Hey Dan, were still waiting for this story! :)
« Reply #19 on: December 20, 2011, 11:51:03 AM »
-Bought the stroller from JoggingStroller because they had lifetime returns and bought the prepaid return label for $1,
-Decided to go with the Uppa Baby based on DDF'ers reviews,
-Discovered they went out of business when I went online to return it,
-Called AMEX to do a chargeback on the Bugaboo and all the accessories it came with as I was promised "lifetime returns" and was unable to make a return.  Sent in documentation of lifetime return policy and that I had paid $1 extra for the prepaid return label,
-Won the chargeback and AMEX didn't even want the stuff back!
why did u want to return it in the first place?what prompted you to return the item? as the rest
 was just a result of you wanting to return it? 

Offline Dan

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Re: Hey Dan, were still waiting for this story! :)
« Reply #20 on: December 20, 2011, 11:54:08 AM »
why did u want to return it in the first place?what prompted you to return the item? as the rest
 was just a result of you wanting to return it? 
Did you miss line 2?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mordys

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Re: Hey Dan, were still waiting for this story! :)
« Reply #21 on: December 20, 2011, 12:10:30 PM »
Prob about 7 months.
I thought that you only had 60 days to dispute charges.  Is that not true or was this an exception?
Is there any time restriction?

Offline AJK

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Re: Hey Dan, were still waiting for this story! :)
« Reply #22 on: December 20, 2011, 12:58:25 PM »
I thought that you only had 60 days to dispute charges.  Is that not true or was this an exception?
Is there any time restriction?

No time limit to dispute charges AFAIK.

I don't even know what 60 days limit you're talking about.

The other protections (i.e. return/loss) are 90 days.
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Offline Dan

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Re: Hey Dan, were still waiting for this story! :)
« Reply #23 on: December 20, 2011, 01:03:47 PM »
I thought that you only had 60 days to dispute charges.  Is that not true or was this an exception?
Is there any time restriction?
YMMV.  AMEX is the most lenient when it comes to going over the dispute time limit.
Other banks can be sticklers to the dispute time limits.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline A3

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Re: Hey Dan, were still waiting for this story! :)
« Reply #24 on: December 20, 2011, 01:35:18 PM »
Do you think sears will be around much longer? I need 4 new tires on my car.. If i get them there with a lifetime warranty and they close down, what would be my chances of fighting it with amex?
Would this be any diff then your case with the stroller?

Offline AJK

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Re: Hey Dan, were still waiting for this story! :)
« Reply #25 on: December 20, 2011, 01:52:20 PM »
YMMV.  AMEX is the most lenient when it comes to going over the dispute time limit.
Other banks can be sticklers to the dispute time limits.

Lesson of the day. I've never known of the 60 day limit because every time (most times?) I've disputed it's been >60 days and, as you said, AMEX never even mentioned it, let alone balked.
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