Author Topic: AMEX Cell Phone Protection Insurance: Info, Experiences, Data Points, Etc. (Read 13954 times)

HoKo · « **Reply #20 on:** July 22, 2021, 02:41:53 PM »

Quote from: Afrages6 on July 22, 2021, 02:30:06 PM

The back of my iphone 12 pro and one of the camera lenses are cracked, will that qualify?

I took a look at the terms. I don't think you'd be covered due to the following language:

D. What is NOT covered: The following items are excluded from coverage under the Group Policy:
-Cosmetic damage (i.e. superficial abrasions or scuffs) to the Eligible Cellular Wireless Telephone or damage that does not
impact the Eligible Cellular Wireless Telephone’s ability to make or receive phone calls;

Hope this helps

yelped · « **Reply #21 on:** July 22, 2021, 02:57:41 PM »

Quote from: HoKo on July 22, 2021, 02:41:53 PM

I took a look at the terms. I don't think you'd be covered due to the following language:

D. What is NOT covered: The following items are excluded from coverage under the Group Policy:
-Cosmetic damage (i.e. superficial abrasions or scuffs) to the Eligible Cellular Wireless Telephone or damage that does not
impact the Eligible Cellular Wireless Telephone’s ability to make or receive phone calls;

Hope this helps

He will almost definitely be covered. One of the camera lenses is cracked. Just submit it.

Afrages6 · « **Reply #22 on:** July 22, 2021, 03:02:24 PM »

Quote from: yelped on July 22, 2021, 02:57:41 PM

He will almost definitely be covered. One of the camera lenses is cracked. Just submit it.

On hold for half hour already..

HoKo · « **Reply #23 on:** July 22, 2021, 03:13:10 PM »

Quote from: yelped on July 22, 2021, 02:57:41 PM

He will almost definitely be covered. One of the camera lenses is cracked. Just submit it.

Sure, doesn't hurt to give it a shot

Afrages6 · « **Reply #24 on:** July 22, 2021, 03:24:42 PM »

Quote from: yelped on July 22, 2021, 02:57:41 PM

He will almost definitely be covered. One of the camera lenses is cracked. Just submit it.

The rep didn’t seem too sure about that

HoKo · « **Reply #25 on:** July 24, 2021, 10:42:00 AM »

Quote from: Afrages6 on July 22, 2021, 03:24:42 PM

The rep didn’t seem too sure about that

Yeah I don't think it's a slam dunk but as I said earlier, it doesn't hurt to try. Please come back and update the thread with the outcome once you receive a decision.

Ankster · « **Reply #26 on:** January 07, 2023, 12:16:04 PM »

Has there been any updated insight on if a claim will be approved if only a partial portion of the cell phone bill is paid through the AMEX Biz Plat that you are making the claim under? I'm wondering if trying to utilize the wireless credit across several AMEX Biz Plats will nullify the cell phone protection.

bendor · « **Reply #27 on:** January 15, 2023, 05:31:34 AM »

Would this cover a used phone bought on swappa, or an open-box from Amazon/Bestbuy?

TBD · « **Reply #28 on:** March 23, 2023, 12:32:55 AM »

Quote from: AJK on June 25, 2021, 11:04:52 AM

PROOF OF ELIGIBLE CELLULAR WIRELESS TELEPHONE

Please provide sufficient proof of purchase of the Eligible Cellular Wireless Telephone model listed on the Eligible Cellular Wireless Telephone service provider's billing statement, which appears on the Eligible Card Account. This proof can include a copy of your Eligible Cellular Wireless Telephone purchase receipt or a service agreement, showing the model number of your Eligible Cellular Telephone.

Anyone with Tello service filed a claim? It doesn't show up online by Tello the which device I'm using, how can I prove it?

TBD · « **Reply #29 on:** March 23, 2023, 12:35:02 AM »

A phone bought on Amazon/eBay is not covered?

https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/NAC-Benefit-Guides/2022.11.03_CPP-GTB_FINAL.pdf

D. What is NOT covered: The following items are excluded from coverage under the Group Policy:

• Replacement Eligible Cellular Wireless Telephone(s) purchased from anyone other than a cellular service provider’s retail or
internet store that has the ability to initiate activation with the cellular service provider;

solmeir · « **Reply #30 on:** June 13, 2023, 12:19:24 PM »

Quote from: TBD on March 23, 2023, 12:32:55 AM

Anyone with Tello service filed a claim? It doesn't show up online by Tello the which device I'm using, how can I prove it?

Anyone have an answer. I've got a phone with Tello. There seems to be 2 issues. 1) There is no bill, just a charge on the cc statement and a screenshot of the history. 2) The above question, how do I show the phone is linked to my account

Natey · « **Reply #31 on:** June 13, 2023, 12:51:45 PM »

Quote from: solmeir on June 13, 2023, 12:19:24 PM

Anyone have an answer. I've got a phone with Tello. There seems to be 2 issues. 1) There is no bill, just a charge on the cc statement and a screenshot of the history. 2) The above question, how do I show the phone is linked to my account

Is there no statement on the phone company website at all?

I don't have experience with amex specifically, but I filed a cell phone protection claim with another cc company recently using a prepaid plan that didn't show the phone model. I chatted with the company asking is this the correct IMEI connected to this account, and is it true that I've paid with the card ending in xxxx for the month of.... and they were able to confirm and I then took a screenshot and sent to cc insurance company. To show that it was actually my specific device I sent a screenshot from my phone showing the device name and my imei together that way that could link the phone model to my IMEI which was confirmed through the chat.

hvaces42 · « **Reply #32 on:** July 03, 2023, 04:47:50 PM »

Quote from: Ankster on January 07, 2023, 12:16:04 PM

Has there been any updated insight on if a claim will be approved if only a partial portion of the cell phone bill is paid through the AMEX Biz Plat that you are making the claim under? I'm wondering if trying to utilize the wireless credit across several AMEX Biz Plats will nullify the cell phone protection.

Anyone know?

Ehad · « **Reply #33 on:** August 16, 2023, 08:21:30 PM »

Quote from: Afrages6 on July 22, 2021, 03:24:42 PM

The rep didn’t seem too sure about that

did you end up submitting the claim? did it get approved?

hvaces42 · « **Reply #34 on:** August 16, 2023, 08:22:58 PM »

Quote from: Ehad on August 16, 2023, 08:21:30 PM

any update?

Paid only the $10 and they paid the claim! Sorry I didnt update earlier.

coolmuke · « **Reply #35 on:** August 18, 2023, 12:19:48 AM »

How do people get cell phone protection with Tmobile/verizon? They require bank payment for auto-pay discount. Is there any trick?

Platinum · « **Reply #36 on:** August 18, 2023, 09:34:39 PM »

Quote from: coolmuke on August 18, 2023, 12:19:48 AM

How do people get cell phone protection with Tmobile/verizon? They require bank payment for auto-pay discount. Is there any trick?

Pay with a cc before the auto-pay date.

coolmuke · « **Reply #37 on:** August 19, 2023, 10:29:51 AM »

Quote from: Platinum on August 18, 2023, 09:34:39 PM

Pay with a cc before the auto-pay date.

Payoff the complete bill as soon as the statement comes out?

Platinum · « **Reply #38 on:** August 20, 2023, 01:35:30 AM »

Quote from: coolmuke on August 19, 2023, 10:29:51 AM

Payoff the complete bill as soon as the statement comes out?

Yup.

RafLip · « **Reply #39 on:** October 30, 2023, 03:00:31 PM »

Quote from: TBD on March 23, 2023, 12:35:02 AM

A phone bought on Amazon/eBay is not covered?

https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/NAC-Benefit-Guides/2022.11.03_CPP-GTB_FINAL.pdf

D. What is NOT covered: The following items are excluded from coverage under the Group Policy:

• Replacement Eligible Cellular Wireless Telephone(s) purchased from anyone other than a cellular service provider’s retail or
internet store that has the ability to initiate activation with the cellular service provider;

My spouse got her phone from AT&T (no way to pay bill with CC, it's through a business where it would be too complex). Can I move it to my Verizon account (on my line, by switching SIM), pay bill with CC with cell protection, and then claim insurance?