Author Topic: Whatsapp sent files not found error  (Read 1168 times)

Offline Hershelsdeals

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2014
  • Posts: 3583
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
Whatsapp sent files not found error
« on: June 02, 2021, 07:48:48 PM »
All my sent files, including voice notes, documents, pictures, videos are not accessible in WhatsApp. I get the message

"sorry, this media file does not exist on your internal memory"

I have a Galaxy s21, and there is no SD card.


I didn't change or move anything, this happened seemingly randomly.


My sent photos are still in my gallery, I also see it in my WhatsApp sent photos.

But ever since this happened, when I send a new picture, I don't see it in the gallery in my sent folder.


Anyone have a clue?


Offline Yisroel Tech

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 2162
  • Total likes: 365
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Monsey, NY
Re: Whatsapp sent files not found error
« Reply #1 on: June 03, 2021, 02:40:24 AM »
A clue what caused it, yes... A solution, not sure.

WhatsApp changed the folder where they store the media (used to be WhatsApp > Media and not it is Android > Media> com.whatsapp > Whatsapp (due to changes in Android 11), therefor it pulls only from the new location not the old.

Maybe you can try just moving the files to the new location.

Offline Abebee

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2015
  • Posts: 6380
  • Total likes: 591
  • DansDeals.com Hat Tips 735
  • Gender: Male
    • View Profile
  • Location: New York
  • Programs: National EE
Re: Whatsapp sent files not found error
« Reply #2 on: June 03, 2021, 08:23:53 AM »
All my sent files, including voice notes, documents, pictures, videos are not accessible in WhatsApp. I get the message

"sorry, this media file does not exist on your internal memory"

I have a Galaxy s21, and there is no SD card.


I didn't change or move anything, this happened seemingly randomly.


My sent photos are still in my gallery, I also see it in my WhatsApp sent photos.

But ever since this happened, when I send a new picture, I don't see it in the gallery in my sent folder.


Anyone have a clue?
I noticed the issue a few days ago as well. I have the LG V60 ThinQ also with no SD card.

Offline Hershelsdeals

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2014
  • Posts: 3583
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile

Offline Hershelsdeals

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2014
  • Posts: 3583
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Whatsapp sent files not found error
« Reply #4 on: June 03, 2021, 08:29:52 PM »
Anyone here know how to merge WhatsApp backups?

Offline Hershelsdeals

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2014
  • Posts: 3583
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile

Offline lcm

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2019
  • Posts: 1599
  • Total likes: 639
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: 5th paragraph of https://www.dansdeals.com/sms/
Re: Whatsapp sent files not found error
« Reply #6 on: June 04, 2021, 03:36:20 AM »
And they thought the privacy policy was the end of them...

Offline Mordyk

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2013
  • Posts: 4102
  • Total likes: 1015
  • DansDeals.com Hat Tips 3
  • Gender: Male
    • View Profile
  • Programs: Some of this and some of that.
Re: Whatsapp sent files not found error
« Reply #7 on: June 08, 2021, 12:50:12 PM »
A clue what caused it, yes... A solution, not sure.

WhatsApp changed the folder where they store the media (used to be WhatsApp > Media and not it is Android > Media> com.whatsapp > Whatsapp (due to changes in Android 11), therefor it pulls only from the new location not the old.

Maybe you can try just moving the files to the new location.
did this work?
#TYH

Offline Hershelsdeals

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2014
  • Posts: 3583
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Whatsapp sent files not found error
« Reply #8 on: June 17, 2021, 01:04:29 AM »
Issue may have resolved on it's own