Wondering if anyone experienced this - rented and paid with points for a car with Avis via Chase/UR. Got confirmation from both Chase and Avis with the booking - points deducted and paid. When I arrive to pickup the car Avis advises they did not receive payment from Chase and does not release the car. Thought it was a fluke - but trying again a few days later and when trying to confirm before going in this time, Avis again confirms they are not receiving the payment from Chase (for booking made with points).
Any help is appreciated.