Author Topic: Google pixel / assurant from hell  (Read 295 times)

Offline chevron

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Google pixel / assurant from hell
« on: October 01, 2021, 02:10:04 PM »
I just want to rip out my hair.

I had a pixel 3xl which took much abuse over 2.5 years.

Screen cracked, wifi didn't work etc but hey it did the job. Till Wednesday night after first days of sukot, it just froze while using it.

Multiple troubleshooting determined that the device would function in airplane mode.

I went and purchased a new pixel 5a from Google, paid the warranty, bought a case... Researched but didn't buy the screen protector.

Phone came last week shabbat, activated Saturday night and dropped just once today and boom the screen cracked and doesn't function.

Besides for this being one of the most poorly made devices, i contacted Google who refused to help, passing me off to Assurant.

I tried to file a claim noting that Google pixel 5a screen repair is $69. I saw that uBreakiFix is Assurant authorized, I made an appointment at uBreakiFix.

Attempted to file a claim at Assurant but the only option given is $99 to replace phone.

I chatted with a rep who attempted to file a claim and notified me that repair isn't an option, only replacement. When pressed, he stated "we cannot tell you, that's what the system decided"  saying maybe there are no authorized repair places near me, which I showed him to be untrue.

I paid $100 because I have no choice, I'm traveling Sunday night.

Supposedly they will overnight replacement but who knows, I cannot access my new old phone to copy anything or hard reset.

Not only that but my claim was inserted wrong by the agent;

Did your device come into contact with liquid which caused it to stop working?
Yes
Has your device been dropped or damaged by accident?
Yes
Was your SIM card in your mobile device when the incident or loss occurred?
No
Brief description of what happened to your mobile device:
Physical Damage

My sim card was in, no liquid was involved just a tiled floor.

As a last resort I had a friend call uBreakiFix who can't find a claim number.

I am beyond furious at this level of incompetent garbage and the worst customer service known to humanity.

All I ever f**** wanted was someone to authorize me to take the damn thing into their authorized store and try to fix the damn screen for a warranty that I paid for!!


Online yeshivabucher

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Re: Google pixel / assurant from hell
« Reply #1 on: October 01, 2021, 03:22:59 PM »
You didn't use a card that had purchase protection

Offline chevron

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Re: Google pixel / assurant from hell
« Reply #2 on: October 01, 2021, 03:27:52 PM »
You didn't use a card that had purchase protection

I used my chase Hyatt card, it's just the one that I have saved in Google wallet and I remember the cvd by heart I forgot to use my new Sapphire does this have purchase protection and if so would they reimburse me for the cost of repair?

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Re: Google pixel / assurant from hell
« Reply #3 on: October 01, 2021, 04:06:23 PM »
So here I am at the store and he says he can fix it and it's going to be $170 if I pay for it without warranty and he cannot help me that they claim that it cannot be fixed... But he says he can fix it

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Re: Google pixel / assurant from hell
« Reply #4 on: October 01, 2021, 04:21:15 PM »
Attempted to chat with them, they said that they cannot over ride the system. So they cannot make it repaired, the guy at the store says that if I pay the $170 for repair, then the warranty will be voided.

So we have the parent company saying repair is not an option, the authorized repair place saying they can repair it by 7 for $170

But should I go that route, it would invalidate my warranty.

I have never been so mad in my life

Offline JMHO

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Re: Google pixel / assurant from hell
« Reply #5 on: October 01, 2021, 05:12:16 PM »
I have never been so mad in my life
Wow! I give you a Bracha that you should not have worse things in life to get you madder than this.

(Seriously though, I feel bad for the pickle you're in)

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Re: Google pixel / assurant from hell
« Reply #6 on: October 01, 2021, 06:14:06 PM »
Thank you it's just a combination of everything between my traveling the fact of getting a vinyl phone that totally breaks the first time I drop it and this incompetence with a warranty that should have been such a simple thing of taking the phone into the store going to get prepared paying the $70 and moving on with life