Insane SimplyMiles AA Promo

[Abey]

Dec 13 Evening. Emails sent to Simplymiles…

Still no reply AA won’t deal with it said to contact “Simplymiles “ who are not responding… anyone know any other way to contact?

[Mendel72]

Simplymiles not responding to me either.

[Abey]

Still no reply AA won’t deal with it said to contact “Simplymiles “ who are not responding… anyone know any other way to contact?

Finally “ This is in reference to your email on our helpdesk regarding SimplyMiles Rewards program.
 
Please contact AA at 800-882-8880 and we would be happy to assist you.
 
In case of any further assistance or clarification, please feel free to email us at customerservice@support.simplymiles.com.“

[Mendel72]

Still no response for me.

[moe8555]

So what do we do about Byte?  Even SimplyMiles CS isn't responding...  Dispute the charge?

[Abey]

So what do we do about Byte?  Even SimplyMiles CS isn't responding...  Dispute the charge?

I just spoke to AA cs which promised to resolve within 7 days

[justmeha]

So what do we do about Byte?  Even SimplyMiles CS isn't responding...  Dispute the charge?

I just spoke to AA cs which promised to resolve within 7 days

has anybody gotten or seen any DPs of someone who got SM to pay out on Byte?
even without 5X

[Agoldsc1]

I know it’s pure speculation, but any thoughts on where this went wrong on the side of AA/SM/MC? Was the promo intended to be different but the wording was poor? Did they just forget about the 40x to the charity?

[yuds70]

has anybody gotten or seen any DPs of someone who got SM to pay out on Byte?
even without 5X

I believe we are toast since it said $100+ before taxes...


I'm still waiting to hear if someone got it though, before I ask Byte to refund me (I hope they will)

[moe8555]

I'm still waiting on Byte, and my order was also $100 exact before taxes - so no excuses!
I've sent them an email/opened ticket, contacted via Twitter, filed a BBB complaint, and opened a case with SimplyMiles.

On Twitter, they promised to send it to the right team -- nothing yet.  No reply yet to BBB case.  SimplyMiles claimed to have escalated the issue.  And no reply to my emails/tickets.

I'll give it another week I suppose...

The SimplyMiles Byte promo for 4650 AA was renewed and now has a March expiration date - so they can't possibly claim it was a mistake or the like!

[moe8555]

I received an official response from Byte regarding my BBB complaint:

"Thank you for bringing this to our attention. Byte is not currently offering any promotions with American Airlines. We are happy to work with any of our Byte customers and provide further information on our current promotions we are running for our aligner systems.

Please reach out to our support team, available 7 days a week, so that we can further assist you. You can reach us via email at Support@byteme.com, or you can call us at 877-298-3669."

@Dan This is truly enraging since the SimplyMiles site still shows a Byte offer, and it has even been extended to end in March instead of the original January expiration.  Can we try getting a class action going - surely quite a few of us have been burned?  This and the $100 Citi Merchant Offer reneg really are flat out fraud and false advertising, and AA/Rakuten/Cartera are all just as liable as Byte due to their complete silence and de facto refusal to help.

[Dan]

I received an official response from Byte regarding my BBB complaint:

"Thank you for bringing this to our attention. Byte is not currently offering any promotions with American Airlines. We are happy to work with any of our Byte customers and provide further information on our current promotions we are running for our aligner systems.

Please reach out to our support team, available 7 days a week, so that we can further assist you. You can reach us via email at Support@byteme.com, or you can call us at 877-298-3669."

@Dan This is truly enraging since the SimplyMiles site still shows a Byte offer, and it has even been extended to end in March instead of the original January expiration.  Can we try getting a class action going - surely quite a few of us have been burned?  This and the $100 Citi Merchant Offer reneg really are flat out fraud and false advertising, and AA/Rakuten/Cartera are all just as liable as Byte due to their complete silence and de facto refusal to help.

DOT complaint?

[moe8555]

DOT complaint?

Would that be the right channel though...?

[moe8555]

I received an official response from Byte regarding my BBB complaint:

"Thank you for bringing this to our attention. Byte is not currently offering any promotions with American Airlines. We are happy to work with any of our Byte customers and provide further information on our current promotions we are running for our aligner systems.

Please reach out to our support team, available 7 days a week, so that we can further assist you. You can reach us via email at Support@byteme.com, or you can call us at 877-298-3669."

@Dan This is truly enraging since the SimplyMiles site still shows a Byte offer, and it has even been extended to end in March instead of the original January expiration.  Can we try getting a class action going - surely quite a few of us have been burned?  This and the $100 Citi Merchant Offer reneg really are flat out fraud and false advertising, and AA/Rakuten/Cartera are all just as liable as Byte due to their complete silence and de facto refusal to help.

Would any attorneys out there be interested in organizing legal action against Byte? I've had extensive contact with them, and the bottom line is that they will neither honor the promotion nor refund the money.  I think between this forum and other blogs, there are quite a few of us that have been defrauded.

[yuds70]

Just received an email:


Thank you for using your SimplyMiles offer at Byte. Based on your qualifying purchase of $104.03 on 12/14/2021, we will credit 4,650 miles to your AAdvantage account.

[HoKo]

Just received an email:


Thank you for using your SimplyMiles offer at Byte. Based on your qualifying purchase of $104.03 on 12/14/2021, we will credit 4,650 miles to your AAdvantage account.

They must've gotten scared by moe's post above 

[Davidthebest]

For the last few days I can't seem to add any new offers . When I click add to card it just circles but not adding it . Anyone wana try if they have same issue?

[moe8555]

They must've gotten scared by moe's post above 

I never followed up, but in the end I did receive the miles and 5X bonus.  I actually did initiate a dispute, so perhaps that helped move things forward.  But wow, what a dumpster fire of a company based on my communications with a few employees.

[Davidthebest]

For the last few days I can't seem to add any new offers . When I click add to card it just circles but not adding it . Anyone wana try if they have same issue?

Bump.  Is anybody able to add offers successfully?