Is It Ethical?

[YitzyS]

Why?

The question really is whether there is a self-understood mutual understanding that when you swipe your card it will be charged within a reasonable amount of time.

[YitzyS]

But I am still forced to give your post a like because you cited the Moshal from the Dubna Magid. For all those not familiar, you can read it here, first piece on Parshas Hazinu.

Sorry for the Hebrew reference CV. Here's a brief synopsis:

Ruven asks Levi how he can get out of repaying a debt to Shimon. Levi advises him to play as though he is mentally ill when Shimon shows up. So when Shimon comes, Ruven starts jumping erratically and making funny sounds. Shimon shrugs and leaves, assuming he will never get repaid. Soon after, Levi asks Ruven to repay a separate loan he lent him. Ruven responds by jumping erratically and making funny sounds, to which Levi whacks him on the head and screams, "you think the tricks I taught you will work on me?"

[drosenberg88429]

I think that a check is a whole different world. When you swipe a card in a regular store, you expect the charge to go through right away.

But I am still forced to give your post a like because you cited the Moshal from the Dubna Magid. For all those not familiar, you can read it here, first piece on Parshas Hazinu.

An eye for an eye, a tooth for a tooth, a leg for a leg, a like for a like.

I've actually never seen the mashal from him inside in the original source. Thanks!

[YitzyS]

Sorry for the Hebrew reference CV. Here's a brief synopsis:

Ruven asks Levi how he can get out of repaying a debt to Shimon. Levi advises him to play as though he is mentally ill when Shimon shows up. So when Shimon comes, Ruven starts jumping erratically and making funny sounds. Shimon shrugs and leaves, assuming he will never get repaid. Soon after, Levi asks Ruven to repay a separate loan he lent him. Ruven responds by jumping erratically and making funny sounds, to which Levi whacks him on the head and screams, "you think the tricks I taught you will work on me?"

While I'm at it, I'll add the moral he learns from this.

Deuteronomy.32.18
צ֥וּר יְלָדְךָ֖ תֶּ֑שִׁי וַתִּשְׁכַּ֖ח אֵ֥ל מְחֹלְלֶֽךָ׃       
You neglected the Rock who begot you,
Forgot the God who labored to bring you forth.

Says the Dubna Magid, G-d created the notion of forgetting so that we can function in life. Imagine if every traumatic moment and every emotion would live on in our brain as vivid as it was when it happened? So G-d gave us a gift called forgetfulness. But we took that "trick" and tried to use it against the One who taught it to us - to use it to forget G-d.

[WonderingYid]

I didn't know the whole background. I actually think the store should've included that background in their email.

This is what they wrote:
We are writing to you regarding your order #***** which you placed with us on ** ****, 2022 *:**pm.
Due to a system error, your payment was not processed at the time the order was delivered. We will be processing this payment within the next few business days, and wanted you to be aware of the upcoming charge that will appear on your card.
You should receive another email with a copy of your receipt from that day. We apologize for any inconvenience that this may have caused, and we appreciate your business. If you have any questions feel free to reach out to us.


They should've written that they were not getting paid for months when they realized the problem and it's a tremendous issue and they feel terrible but they have absolutely no choice. Not saying it changes the inconvenience, but I've heard a few people complaining about it and I think they would be more receptive if they knew the background.

Where did they get your email address from?
I've placed many GB kiosk orders, will they charge me now also?

[YitzyS]

Where did they get your email address from?
I've placed many GB kiosk orders, will they charge me now also?

It was an online delivery order. I think they said that it only happened to online orders.

[lcm]

My .02,
If curbngo messed up, why don't they assume responsibility?

There is legislation at least for medical bills that there is a limited time gram that they can bill in, friend on the state. Ny changed from 6 years to 3 iinm

[WonderingYid]

My .02,
If curbngo messed up, why don't they assume responsibility?

There is legislation at least for medical bills that there is a limited time gram that they can bill in, friend on the state. Ny changed from 6 years to 3 iinm

Is there insurance for such a thing (on curbngo's end)?
This is a lot different than medical bills IMO, because there is Yiddish Gelt involved.
But I'm sure heads will be rolling for this.

[lcm]

Is there insurance for such a thing (on curbngo's end)?
This is a lot different than medical bills IMO, because there is Yiddish Gelt involved.
But I'm sure heads will be rolling for this.

I have no idea, but that definitely is the customer friendly and and retention focused approach.
I'm not trying to compare it to medical bills, rather I want to illustrate that there is a legal concept of a limited time to charge for something

[coffeebean]

It should be Curb n Go reaching out to customers.

I believe the email @YitzyS quoted is from Curb n Go.

[YitzyS]

I believe the email @YitzyS quoted is from Curb n Go.

The email address from Curb n Go but it had the store's logo on the email.

[coffeebean]

The email address from Curb n Go but it had the store's logo on the email.

So that's Curb n Go.

[Onefishtwofish]

So that's Curb n Go.

You can expect that from a company that fired several developers after seeing no need from them.

[coffeebean]

You can expect that from a company that fired several developers after seeing no need from them.

Is that ethical?

[aygart]

The email address from Curb n Go but it had the store's logo on the email.

But the email still looks like it is correspondence from Galtt Bite and like it is their issue.

[Euclid]

You can expect that from a company that fired several developers after seeing no need from them.

You mean "no need for them"?

(Don't get me started about the frum community and software development...)

[coffeebean]

But the email still looks like it is correspondence from Galtt Bite and like it is their issue.

Of course Curb n Go will make it look like that. I mean Glatt Bite uses Curb n Go and  Curb n Go messed up so it's Glatt Bites fault.

[avromie7]

I made an order in a Lakewood food store nearly two months ago. I got an email yesterday from the store saying that I was mistakenly not charged at the time and they will instead charge me now.

Is that ethical?

When did you place the order? I ordered in February, March, April, May, June, and August. I checked my CC and all the charges are there.

[avromie7]

This used to be standard with Staples. I would buy GCs from them, charge would pend for a week and then fall off, and then the charge would post later. There's something unethical about that? Where does it say that a charge needs to be processed or posted within a certain timeframe? Granted, it's annoying (I'm the type of person that likes a check cashed as soon as I write it - I don't like having open liabilities and that uncertainty factor regarding checking account available balance), but why do they have any ethical obligation for the charge to be processed and posted in a timely fashion? If the system was down and that resulted in the charge being processed later, I don't see how anyone can have any claims against them  (I'm as capable as any whiny ***** of making up some sob story of my monthly budget being carefully allocated to pay CC bill and this now unexpected charge not being in current months budget and needing to forgo other budgeted essentials to cover this... bla bla bla. We know the Dubno Maggid's mashal about the guy who got advice from his friend how to feign insanity when the debt collectors come, and then tried to pull that off on that friend when he came to collect a debt that was due.)

This would be a bigger issue for debit cards, it can cause overdraft fees.

[coffeebean]

When did you place the order? I ordered in February, March, April, May, June, and August. I checked my CC and all the charges are there.

Look down the thread it was for online orders only.