Author Topic: Problem with a Hyatt  (Read 4122 times)

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Problem with a Hyatt
« on: July 23, 2011, 04:25:50 PM »
Last week, my brother stayed at the Grand Hyatt in San Diego for 5 days, and he used a suite upgrade cert but when he got to the hotel they said they only had part of his stay with a suite.  Eventually he moved from room to room and they kept on telling him that suites are becoming available, but they never did.

1) where's the best place to make a complaint(Ft concierge, email,call)?
2) what is realistic to be expecting out of this situation (besides getting back that ugrade cert)?

any experiences..

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7593
  • Total likes: 28
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: Problem with a Hyatt
« Reply #1 on: July 23, 2011, 09:23:52 PM »
is he a diamond if yeshe should call and complain good chance they will give some sort of compensation

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #2 on: July 24, 2011, 01:06:53 PM »
is he a diamond if yeshe should call and complain good chance they will give some sort of compensation
im looking for more specific advice

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7593
  • Total likes: 28
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: Problem with a Hyatt
« Reply #3 on: July 24, 2011, 01:10:19 PM »
Call and say u r disappointed with how u were treated and don't believe a diamond should be treated like that and ask fro compensation

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #4 on: July 24, 2011, 04:12:33 PM »
Call and say u r disappointed with how u were treated and don't believe a diamond should be treated like that and ask fro compensation
what type of compensation? better to call (who?) or email or gold passport concierge?

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7593
  • Total likes: 28
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: Problem with a Hyatt
« Reply #5 on: July 24, 2011, 04:42:35 PM »
what type of compensation? better to call (who?) or email or gold passport concierge?
call gold passport and just say u want compensation and see what they offer

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 4414
  • Total likes: 867
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Problem with a Hyatt
« Reply #6 on: July 25, 2011, 01:08:17 AM »
Call and say u r disappointed with how u were treated and don't believe a diamond should be treated like that and ask fro compensation
no customer should be treated like that! a promised reservation that was not available on arrival! being made to move around during stay!!

Offline ez1985

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2011
  • Posts: 530
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #7 on: July 25, 2011, 02:18:40 PM »
Last week, my brother stayed at the Grand Hyatt in San Diego for 5 days, and he used a suite upgrade cert but when he got to the hotel they said they only had part of his stay with a suite.  Eventually he moved from room to room and they kept on telling him that suites are becoming available, but they never did.

1) where's the best place to make a complaint(Ft concierge, email,call)?
2) what is realistic to be expecting out of this situation (besides getting back that ugrade cert)?

any experiences..
I had a bad experience in a Hyatt in Dearborn (wasn't even so bad) .  Someone booked the room for me so I didn't even pay for it.  I called the Gold Passport number.  I was not even a Gold Passport member at the time.  They gave me a 18,000 points so that I should be able to stay at any Hyatt I want in the future.  If you are a Gold Passport member, and forsure if you are a Diamond member, I would definitely ask for credit for all the nights.  You need to play it up obviously but I think there is definitely potential for a lot of compensation.

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #8 on: July 25, 2011, 02:34:06 PM »
I had a bad experience in a Hyatt in Dearborn (wasn't even so bad) .  Someone booked the room for me so I didn't even pay for it.  I called the Gold Passport number.  I was not even a Gold Passport member at the time.  They gave me a 18,000 points so that I should be able to stay at any Hyatt I want in the future.  If you are a Gold Passport member, and forsure if you are a Diamond member, I would definitely ask for credit for all the nights.  You need to play it up obviously but I think there is definitely potential for a lot of compensation.
thanks for the great info ,thats more like it

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #9 on: July 26, 2011, 04:44:31 PM »
called diamond line, got back suite upgrade plus 6k points, i told her i was totally disappointed and i pmed the gold passport concierge, whats next step?

Offline aussiebochur

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5328
  • Total likes: 8
  • DansDeals.com Hat Tips 24
    • View Profile
Re: Problem with a Hyatt
« Reply #10 on: July 26, 2011, 04:48:30 PM »
called diamond line, got back suite upgrade plus 6k points, i told her i was totally disappointed and i pmed the gold passport concierge, whats next step?
Sue them ;)

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #11 on: July 26, 2011, 05:00:26 PM »

Offline dealer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Sep 2008
  • Posts: 875
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Problem with a Hyatt
« Reply #12 on: July 28, 2011, 07:53:00 AM »
pm to the concierge got me another 3k points and the suite upgrade reinstated.

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 25K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 31349
  • Total likes: 8237
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: Problem with a Hyatt
« Reply #13 on: July 28, 2011, 01:42:23 PM »
pm to the concierge got me another 3k points and the suite upgrade reinstated.

So they think 9k is adequate?

Write them a letter.
DDF FFB (Forum From Birth)