Problem with a Hyatt

[dealer]

Last week, my brother stayed at the Grand Hyatt in San Diego for 5 days, and he used a suite upgrade cert but when he got to the hotel they said they only had part of his stay with a suite.  Eventually he moved from room to room and they kept on telling him that suites are becoming available, but they never did.

1) where's the best place to make a complaint(Ft concierge, email,call)?
2) what is realistic to be expecting out of this situation (besides getting back that ugrade cert)?

any experiences..

[myb821]

is he a diamond if yeshe should call and complain good chance they will give some sort of compensation

[dealer]

is he a diamond if yeshe should call and complain good chance they will give some sort of compensation

im looking for more specific advice

[myb821]

Call and say u r disappointed with how u were treated and don't believe a diamond should be treated like that and ask fro compensation

[dealer]

Call and say u r disappointed with how u were treated and don't believe a diamond should be treated like that and ask fro compensation

what type of compensation? better to call (who?) or email or gold passport concierge?

[myb821]

what type of compensation? better to call (who?) or email or gold passport concierge?

call gold passport and just say u want compensation and see what they offer

[gozalim]

Call and say u r disappointed with how u were treated and don't believe a diamond should be treated like that and ask fro compensation

no customer should be treated like that! a promised reservation that was not available on arrival! being made to move around during stay!!

[ez1985]

Last week, my brother stayed at the Grand Hyatt in San Diego for 5 days, and he used a suite upgrade cert but when he got to the hotel they said they only had part of his stay with a suite.  Eventually he moved from room to room and they kept on telling him that suites are becoming available, but they never did.

1) where's the best place to make a complaint(Ft concierge, email,call)?
2) what is realistic to be expecting out of this situation (besides getting back that ugrade cert)?

any experiences..

I had a bad experience in a Hyatt in Dearborn (wasn't even so bad) .  Someone booked the room for me so I didn't even pay for it.  I called the Gold Passport number.  I was not even a Gold Passport member at the time.  They gave me a 18,000 points so that I should be able to stay at any Hyatt I want in the future.  If you are a Gold Passport member, and forsure if you are a Diamond member, I would definitely ask for credit for all the nights.  You need to play it up obviously but I think there is definitely potential for a lot of compensation.

[dealer]

I had a bad experience in a Hyatt in Dearborn (wasn't even so bad) .  Someone booked the room for me so I didn't even pay for it.  I called the Gold Passport number.  I was not even a Gold Passport member at the time.  They gave me a 18,000 points so that I should be able to stay at any Hyatt I want in the future.  If you are a Gold Passport member, and forsure if you are a Diamond member, I would definitely ask for credit for all the nights.  You need to play it up obviously but I think there is definitely potential for a lot of compensation.

thanks for the great info ,thats more like it

[dealer]

called diamond line, got back suite upgrade plus 6k points, i told her i was totally disappointed and i pmed the gold passport concierge, whats next step?

[aussiebochur]

called diamond line, got back suite upgrade plus 6k points, i told her i was totally disappointed and i pmed the gold passport concierge, whats next step?

Sue them

[dealer]

Sue them

know a good lawyer?

[dealer]

pm to the concierge got me another 3k points and the suite upgrade reinstated.

[AsherO]

pm to the concierge got me another 3k points and the suite upgrade reinstated.

So they think 9k is adequate?

Write them a letter.