Author Topic: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?  (Read 22280 times)

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25312
  • Total likes: 379
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
We all know AMEX offers probably the best in the business, but there should be a thread on Chase as well, seeing as they're offering some pretty compelling products (read: Sapphire Preferred + Ink Bold).

Share your Chase Return Protection/Extended Warranty experiences here.
« Last Edit: January 04, 2012, 02:54:53 PM by Dan »
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57931
  • Total likes: 5574
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Chase Return Protection/Extended Warranty: What Was Your Experience?
« Reply #1 on: January 04, 2012, 02:54:43 PM »
It's not really "Chase" offering the benefits, it's Visa or Mastercard, so I'll take the liberty of changing the title.

Bought 2 items at a store in Kansas, one on AMEX, one on Chase MC.
Did return protection on AMEX without a hitch.  Did return protection on Chase MC and they called the store and the store agreed to do a refund for me next time I'm in Kansas, so Chase MC denied the claim.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Saver2000

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2011
  • Posts: 7554
  • Total likes: 16
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Return Protection/Extended Warranty: What Was Your Experience?
« Reply #2 on: January 05, 2012, 01:41:30 AM »
It's not really "Chase" offering the benefits, it's Visa or Mastercard, so I'll take the liberty of changing the title.


I just got my check in the mail for price protection.
Seems like chase has a 3rd party company doing the claims for them. The name is "mondial usa". It has nothing to do with visa/MC.

For some reason I got the impression that this 3rd party company is chases insurance company. Which means that every month chase pays them a premium and they need to cover any claims that come in. Makes sense?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25312
  • Total likes: 379
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Chase Return Protection/Extended Warranty: What Was Your Experience?
« Reply #3 on: January 05, 2012, 01:46:10 AM »
I just got my check in the mail for price protection.

For what? How was the process? On what card?

For some reason I got the impression that this 3rd party company is chases insurance company. Which means that every month chase pays them a premium and they need to cover any claims that come in. Makes sense?

Of course. Though I'm not sure what they're payment schedule is.

That's how AMEX does it as well. They're insurance (at least extended warranty) is underwritten by "AMEX Assurance Company." Now, it may also happen to be owned by AMEX, but it's absolutely a different company.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Yellow

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2009
  • Posts: 1313
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Starwood Gold, Hertz #1 gold, Accor Platinum, Hilton Gold, Hyatt Diamond
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #4 on: January 05, 2012, 01:51:31 AM »
My experience was terrible. I tried to use their price protection and they used every excuse in the book to deny my claim. I worked very hard getting the papers together and sending them, but every time i called they had problems locating my files. In the end i just gave up, (it was just too time consuming) but i learned my lesson the hard way: Visa does not even come close to Amex when it comes to the card protections/benefits (at least IME)

Offline ashers

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 1180
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: jerusalem israel
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #5 on: January 17, 2012, 08:51:15 AM »
They are SO HARD TO DEAL WITH!!!!
They come up with excuses AND they say they dont cover anything outside the US!
it CAN be done!

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1702
  • Total likes: 6
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #6 on: January 17, 2012, 08:55:38 AM »
 If bought in Europe   Amex also requires a warranty that is good in the states to collect

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4018
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #7 on: January 17, 2012, 08:58:03 AM »
Additionally, AMEX doesn't either provide return protection for items bought outside the US. I found this out the hard way.

Offline Jkhein

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2010
  • Posts: 4538
  • Total likes: 13
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #8 on: January 17, 2012, 09:14:29 AM »
Additionally, AMEX doesn't either provide return protection for items bought outside the US. I found this out the hard way.
Why just Amex, anybody else does?

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4018
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #9 on: January 17, 2012, 09:17:57 AM »
Why just Amex, anybody else does?

Responding to this post:
They are SO HARD TO DEAL WITH!!!!
They come up with excuses AND they say they dont cover anything outside the US!

Offline Yosel

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2010
  • Posts: 757
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #10 on: January 24, 2012, 11:29:15 AM »
i purchased somthing with chase sapphire visa, was trying to use the return protection, as the store does not accept returns,
Enhancement Services, called the store and conviced them to take it back for a store credit, otherwise his "credit may be ruined". so he now agrees to give me a store credit, however i dont want to go back to the store again, also is distent away.

Wana take them to small claims court.....  anybody done that ???? what r my chances??
Thanks

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1944
  • Total likes: 21
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #11 on: January 24, 2012, 12:54:47 PM »
Filed a claim for Return Protection with Chase Sapphire Preferred.

Didn't have an itemized receipt so they asked me to write one up :P

Got the claim approved but it ended up not being worth it after having to ship the items back so I am just letting the claim expire.

I'm thinking of buying the AMEX Premium Return Protection just so that they cover the return shipping in the case that they ask for the item(s) back.

Offline Yosel

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2010
  • Posts: 757
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #12 on: January 24, 2012, 01:10:29 PM »
did anyone take chase sapphire visa return protection, to small claims court?

Offline bubbles

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2011
  • Posts: 5055
  • Total likes: 17
  • DansDeals.com Hat Tips 67
    • View Profile
Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #13 on: January 24, 2012, 01:21:03 PM »
did anyone take chase sapphire visa return protection, to small claims court?

Do you actually have a complaint or just hoping they don't show up?

Offline Yosel

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2010
  • Posts: 757
  • Total likes: 6
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #14 on: January 24, 2012, 01:33:22 PM »
I actually have a complaint